Puneet Sharma ITIL

• Application support at Level Tier 2 • VMware VCF Server and Farm's Migration • VMware VCF Server and Farm's Maintenance • VMware vSphere Operations and Maintenance • VMware Workspace one Operations and Maintenance • Providing quality of service to customers in person, over the phone and via chat services, at both as Tier 1 (service desk) and Tier 2 (Desktop Support) level. • Ability to install, configure, troubleshoot, and maintain Microsoft platforms such as Windows 10, Windows 7, third party applications, MS-Office, MS-365, iOS, Android, as well as MAC OS. • Completed Tableau Level 1, Google data studio Level (I and II) and SQL Level 1 from Learning Management system. • Familiar with the ticketing system like Remedy. • Familiar with SQL and data visualization applications like Tableau and Google data studio. • Build google documents for Troubleshooting and resolutions of issues being faced by the Team. • Build google documents for devices inventory at city hall and keeping it up to date for security and asset management. • Apply tools, techniques and processes to administer, track, log, report on and correctly configure items, components and changes. Assist with audits to check the accuracy of information and undertake any necessary corrective action under direction. • Excellent knowledge and experience with MS Office, PDF, Adobe Suite, G Suite and Google Cloud Platform. • Good customer service, ability to develop and maintain effective working relationships with diverse stakeholder groups utilizing interpersonal skills • Ability to do time management (plan and prioritize) Task by Value and severity.

Providing quality of service to customers in person, over the phone and via chat services, at both as Tier 1 (service desk) and Tier 2 (Desktop Support) level. • Ability to install, configure, troubleshoot, and maintain Microsoft platforms such as Windows 10, Windows 7, third party applications, MS-Office, MS-365, iOS, Android, as well as MAC OS. • Completed Tableau Level 1, Google data studio Level (I and II) and SQL Level 1 from LMS. • Familiar with the ticketing system like Remedy. Ability to triage, support, diagnose, monitor, and investigate issues, and troubleshoot. • Familiar with SQL and data visualization applications like Tableau abds Google data studio. • Build google documents for Troubleshooting and resolutions of issues being faced by the Team. • Build google documents for devices inventory at city hall and keeping it up to date for security and asset management. • Apply tools, techniques and processes to administer, track, log, report on and correctly configure items, components and changes. Assist with audits to check the accuracy of information and undertake any necessary corrective action under direction. • Excellent knowledge and experience with MS Office, PDF, Adobe Suite, G Suite and Google Cloud Platform. • Good customer service, ability to develop and maintain effective working relationships with diverse stakeholder groups utilizing interpersonal skills • Ability to do time management (plan and prioritize) Task by Value and severity.

Providing quality of service to customers in person, over the phone and via chat services, at both as Tier 1 (service desk) and Tier 2 (Desktop Support) level. • Ability to install, configure, troubleshoot, and maintain Microsoft platforms such as Windows 10, Windows 7, third party applications, MS-Office, MS-365, iOS, Android, as well as MAC OS. • Completed Tableau Level 1, Google data studio Level (I and II) and SQL Level 1 from LMS. • Familiar with the ticketing system like Remedy. Ability to triage, support, diagnose, monitor, and investigate issues, and troubleshoot. • Familiar with SQL and data visualization applications like Tableau abds Google data studio. • Build google documents for Troubleshooting and resolutions of issues being faced by the Team. • Build google documents for devices inventory at city hall and keeping it up to date for security and asset management. • Apply tools, techniques and processes to administer, track, log, report on and correctly configure items, components and changes. Assist with audits to check the accuracy of information and undertake any necessary corrective action under direction. • Excellent knowledge and experience with MS Office, PDF, Adobe Suite, G Suite and Google Cloud Platform. • Good customer service, ability to develop and maintain effective working relationships with diverse stakeholder groups utilizing interpersonal skills • Ability to do time management (plan and prioritize) Task by Value and severity.