Pule George Mogale

Team Leader at The NSG onsite Tech Create new Account for users on AD Office 365 Admin Mimecast Admin Console to Release and Unlock Accounts Manage all Network errors and IP phone errors Manage all the servers onsite and maintenance on them Manage all internal staff errors on Pastel, BAS, Macros Manage all Guests Technical problems Manage all Meeting rooms setup and configurations 1st line support and 2nd line support. Managed all external vendors and IT budgets

1st Line Senior Support Technician for: UT Information Technologies 2nd Line Support on Server 2012 / 2016 and Office 365 Office 365 Administrator Manage all 3rd party vendors and SLA`s Related to I.T Laptop and Desktop Maintenance and repairs Support on all Software Remote support using Team Viewer, VNC and AnyDesk Ordering and Purchasing Printer and Computer hardware with various vendors. Create new Account for users on AD Manage all Network errors and Ip phone errors mostly on Cisco Meraki and ASU

• Every call that we do needs to be logged on Remedy as this keeps track of what we do • 1st Line support for Various IT Related problems • Creating User network account for Windows on Active Directory • Updating and Maintaining Active Directory • Reset Network and SAP Account passwords • Create, Setup and Configure user’s Mail Account • Creating / Updating and Maintaining user’s SAP Accounts • SAP 1st Line Support • Facilitate and co-ordinate change control activities • Implement support processes and procedures • Co-ordinate IT Support activities and dispatch Support Technician • Logging of 3rd Party Vendor Calls and updating till completed • Escalating high priority call to the respective specialists • Setup of user’s scan and email to PC on MFD • Imaging desktops • Installing, troubleshooting windows XP, windows 2000 professional desktops • Configuration to access the network resources, Drives, Printers • Understanding of remote support and management application like Damware, PC anywhere, VNC • Maintaining IP enabled printers • Support and maintenance of desktop • Support and maintenance of peripheral devices printers, scanners • Diagnosis and resolution of hardware and software issues

Windows 7 to Windows 10 Migration Setup and Installation of Customer Software and Programs Setup of Cell Phones and Tablets for Sales Reps Configuration of Company Cell Phones aand Tablets including VPN on each Device

Windows 7 to Windows 10 Migration Support of Windows 10 for 3 Months Stock Counting of all the New Laptops and Mini Desktops

IT Team Supports Internal Staff error related to Win10 consists of 2200 users Project to deploy Windows 10 Thru out Ford Motor Company (1800 Machines) Daily Monitor and Screening of Technicians Reports on current Rollout and Progress on Failed / Succeeded Upgrades Monitor calls on SharePoint and Remedy, Update and Escalate Schedule installation via SCCM Software Pull daily stats on progress of Technicians, Re plan workload where necessary. Weekly Meeting with Head of I.T. Site Operations Middle East & Africa Weekly Meeting with Ford Motor Company Worldwide on Windows 10 Rollout Progress via conference (WebEx)

Windows 7 to Windows 10 Migration Setup and Installations of Company Softwares Support for Windows 10 for 3 months

1st Line Senior Support Technician for Various Clients in Gauteng, PE, Cape Town 2nd Line Support on Server 2012 and Office 365 and online exchange. Daily email backups on server using Symantec Backup Laptop and Desktop Maintenance and repairs Server setup and exchange monitoring and maintenance Support on all Software Remote support using Team Viewer Setup and configure wireless thru out all the Offices Ordering and Purchasing Printer and Computer hardware with various vendors. Daily Monitor and Screening of Technicians Pull daily stats on progress of Technicians, re plan workload where necessary Create new Account for users on AD Manage all Network errors and Ip phone errors Manage all Meeting rooms setup and configurations • Updating and Maintaining Active Directory • Create, Setup and Configure user’s Mail Account • Implement support processes and procedures • Co-ordinate IT Support activities and dispatch Support Technician

1st Line Support Technician for Lessel Research and Beauty retail stores in Gauteng 2nd Line Support on Server 2008 and Exchange Management Console Daily backup on server using Symantec Backup Exec 2012 and Acronus Laptop and Desktop Maintenance and repairs Thin Client Maintenance and repairs Server setup and exchange monitoring and maintenance Support on all Software Remote support on Citrix and Syspro Setup and configure wireless thru out the plant Setup and repairs on I.P Xerox and Hp printers Setup and repairs on Label printers and barcode scanners Ordering and Purchasing Printer and Computer hardware with vendors eg, Xerox,Hp,