Pugalenthi R, ITAM, ITIL

Manage global software and hardware inventory, ensuring data completeness and accuracy through automated discovery and ACC agent monitoring. Direct entitlement management and generate Effective License Position (ELP) and software compliance reports. Collaborate with site coordinators to improve software compliance and hardware asset inventory accuracy. Lead regular governance meetings with site coordinators to monitor operational performance. Manage hardware forecasting, stock levels, and end-to-end asset disposal activities. Develop Power BI dashboards for executive visibility and assist in annual budget planning. Maintain and update asset management process documents, run books, and execute physical asset validations. Monitor service mapping for business and enterprise applications to ensure discovery accuracy.

Managed the end-to-end asset lifecycle, including hardware forecasting and annual budget planning. Monitored daily asset operations (IMACs) and managed EOL (End-of-Life) replacement projects. Identified and automated manual operational tasks, resulting in cost and time savings. Maintained the Software Asset Management (SAM) database and handled license requests for Adobe, Tableau, and Microsoft. Reported asset accuracy and SLA performance to clients using key performance indicators (KPIs).

Maintained the global IT asset database using BMC Remedy and monitored change requests. Tracked inventory accuracy using AD, SCCM, and SAP systems. Managed lost/stolen asset cases and handled the chargeback process for missing assets. Coordinated with HQ central provisioning for hardware orders and planning warranty-expired refreshes. Administered software license assignments for MS Visio, Project, and Visual Studio.

Managed over 13,000 assets, including desktops, laptops, servers, and IP phones. Processed purchase orders, invoices, and bills of entry for hardware received from vendors. Coordinated with vendors for hardware troubleshooting and resolution within established SLAs. Prepared quarterly reports for EOL assets to be scrapped according to corporate policy.

Provided hardware troubleshooting and OS installations (Win 7/XP/Linux) for client branch offices. Configured local and network printers and managed Symantec endpoint protection. Handled laptop and desktop migrations, including data backup and hardware upgrades.