irwin jankovic

* Human factors analysis and prototyping for cockpit and passenger designs in MD-80, MD-90 and MD-11 aircraft * Quality and customer satisfaction surveys of airline customers * management problem solving studies.

Member of HR Leadership Team reporting to Vice President of Human Resources responsible for developing HR policies and practices supporting 14,000 employees in a $13 Billion commercial airplane company. Served as Deputy Director for the Learning and Development organization and led numerous Six-Sigma-type quality initiatives, HR policy and process redesign initiaitves and company / corporate committees and councils. Co-led culture integration assessments and recommendations for the Boeing / McDonnell Douglas Commercial merger and supported implementation of Lean on McDonnell Douglas twin-jet program. Leadership in design and selection of a 21st Century interior for MD-95/Boeing 717 two jet aircraft.

Senior executive managing a staff of 38 and reporting to the CEO of a $3 billion, fast-paced, 1400 person, high-growth, entrepreneurial auto-lender with inbound and outbound call centers in three regions across the nation. Responsible for development and deployment of a company-wide Six Sigma strategy, providing strategic oversight of core competency initiatives and for driving organizational improvement strategies, training and development and quality improvement.

Co-founder and senior executive of an angel-investor-funded Internet startup in the B2B / B2C e-pharmaceutical services space; responsible for operational planning, designing corporate structure, compensation and incentive design, strategic marketing, product development and implementing a high-performance workplace strategy.

* Organizational performance and productivity * customer satisfaction and service strategies, total quality management / six sigma * human resources strategies * human factors engineering

University teaching and research

Program Office leadership and key architect of a comprehensive company-wide Six-Sigma-type process for improving internal and external customer satisfaction, reducing internal waste and simplifying processes resulting in savings of over $40 million in the first year. Led project teams developing methods for enterprise measurement, integrating financial reporting systems, gathering customer requirements, process mapping and quality improvement which became organizational standard practices.

Responsible for designing and deploying leadership, technical, safety and professional development training solutions aligned with business objectives, driving organizational change strategies focused on building a collaborative, performance-based culture. Managed a $2+M budget, a curriculum of over 200 courses and a team of up to 12 training and organizational development professionals in a unionized, multi-billion dollar public agency serving over 18 million customers.

Working with senior management and the Board, responsible for strategic HR planning focused on ensuring human resources excellence, integrated talent management and succession, management excellence and development and assessment of high performance workplace practices in an industry-leading multi-billion dollar public agency.

Cognitive, sensory and perceptual processs; human learning and problem-solving; statistical and research methods, psychophysics."]