Promise Ogarah

Virtual Assistant

About

Feeling overwhelmed with a never-ending to-do list? Are emails, calendar management, and admin tasks taking up too much of your time? If you’re nodding, I get it. As a business owner or busy professional, the last thing you need is to be stuck in admin instead of focusing on growth. ━━━━━━━━ 👋 Hi, I’m Promise. I help solo entrepreneurs, coaches, and growing businesses move from busy → brilliant by handling the details that slow them down. ━━━━━━━━ 🤝 Why clients trust me With a background in virtual assistance and customer support, I’m used to working with sensitive information and handling situations with empathy, professionalism, and a clear head. I understand the trust it takes to hand over parts of your business and I don’t take that lightly. I show up on time. I ask the right questions. I take initiative when it counts. ✓ Deadlines are met ✓ Messages are answered ✓ Nothing gets lost You get peace of mind and space to focus on what actually matters. ━━━━━━━━ ⚙ More than support, I optimize Alongside high-level admin and customer support, I use workflow automation and AI to reduce manual work and help your business run on smarter systems. ━━━━━━━━ How I Support You ✧General Virtual Assistance Email triage, calendar support, scheduling, travel bookings, meeting coordination ✧Administrative Support Data entry, research, document formatting, invoice tracking, form creation, team laison ✧Executive Assistance Appointment setting, Daily planning, SOP creation, project tracking, ADHD-friendly systems ✧Customer Support Email/Phone/Chat inquiries, CRM updates(Hubspot,Zoho), ticket handling ✧Light Social Media Management Content scheduling, comment monitoring, Canva edits, growth tracking ✧Process Building Creating workflows, dashboards, and automation using Zapier, make, ChatGPT, Notion, Airtable ━━━━━━━━ 🛠 Tools I Work With HubSpot, Zoho, Salesforce, Trello, Asana, ClickUp, Notion, Slack, Zapier, Airtable, Google Workspace, Canva (and more) ━━━━━━━━ 📩 Let’s work together If you’re ready to offload time-consuming tasks and focus on what you do best, send me a DM or email promiseogarah@gmail.com

Country

Nigeria

City

Abuja

Industry

Airlines/Aviation

Skill

E-Commerce, Graphic Design, Product Marketing, Teamwork, Procurement, Setting Appointments, Office Administration, Customer Satisfaction, AI Automation, Executive virtual Assistance, Customer Relationship Management (CRM), Zapier, Follow-Up Sales Activity, Customer Intelligence, Professional Services, Logistic Support, Customer Experience, Building Business Relationships, Product Management, HubSpot Sales Hub

Experience

Virtual Assistant

2025-1 - Present · 1 yr 9 mos

Operations Support

Federal Airports Authority of Nigeria

2025-1 - 2025-11 · 11 mos

Abuja

1. Provided on-ground customer service by directing passengers and offering real-time flight information. 2. Announced flight schedules and updates over the airport PA system. 3. Ensured smooth coordination between passengers and airport service points. 4. Maintained communication logs and handled inquiries professionally. Highlights: • Played a key role in ensuring passenger satisfaction during peak travel seasons. • Recognized by supervisors for professionalism and clear communication.

Social Media Manager

Inkers Hub

2024-7 - 2025-2 · 8 mos

Responded to customer messages and inquiries on social platforms and email. Replied to emails, followed up on messages, and kept the inbox organized. Managed the calendar and helped with planning and reminders for virtual meetings. Entered data into spreadsheets and made sure records were up to date. Handled private company info with care and kept everything confidential.

Virtual Assistant (Volunteer)

Inkers Hub

2024-6 - 2024-11 · 6 mos

1. Managed company’s social media platforms by scheduling posts and maintaining engagement with followers. 2. Responded to inquiries and comments promptly, ensuring positive user experience. 3. Kept the platforms interactive by initiating conversations and using engagement strategies. 4. Collaborated with the content team to align posts with brand messaging.

Customer Service Specialist

Meddas Treat

2022-4 - 2024-12 · 2 yrs 9 mos

1. Handled customer inquiries, feedback, and complaints with professionalism, ensuring a positive client experience every time. 2. Managed daily operations, schedules, and vendor coordination, building strong organizational and multitasking skills. 3. Created and responded to social media messages, maintaining a consistent and friendly brand voice across platforms. 4. Processed orders, tracked deliveries, and followed up with clients, strengthening my attention to detail and communication. 5. Acted as the go-to contact for clients and suppliers, anticipating needs and solving issues efficiently.

Inventory Manager

GraceMade Pharmaceutical

2024-1 - 2024-5 · 5 mos

Managed and optimized inventory levels to achieve cost savings and reduce waste. Supervised and trained inventory staff to ensure accurate and efficient inventory management practices. Conducted regular inventory audits to identify and address discrepancies and inefficiencies. Collaborated with cross-functional teams, including procurement, logistics, and sales, to ensure accurate inventory levels and minimize stockouts or overstocking.

Customer Service Representative

GraceMade Pharmaceutical

2021-3 - 2022-4 · 1 yr 2 mos

Built and maintained strong relationships with customers to drive sales growth and customer loyalty. Provided exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner. Identified and pursued new sales opportunities, consistently meeting or exceeding sales targets. Developed and delivered effective sales presentations and product demonstrations to customers. Gathered customer feedback and market intelligence to inform sales strategies and improve customer satisfaction.