Priyatharshini Natchiappan

• Coordinate and process client bookings, ensuring all required information is accurately captured and updated in the Transportation Management System within strict timelines. • Manage and resolve client inquiries and complaints in a professional and solution-oriented manner, consistently maintaining high customer satisfaction. • Maintain and update the company’s clinical trial database, including site setup and preparation of shipping documentation with strong attention to accuracy and compliance.

Multitasking, Industrial Engineering, Microsoft Project, Problem Solving, Communication,Procurement, Purchasing Microsoft Word, Microsoft Excel, TeamWork, Presentation, Operation engineering, Technical Support, Technical Writing, Procurement Duties.

 Provide presales technical assistance support to key clients  Prepare submission of documents for consultant approval (at LOI stage)  Ensure timely fulfilment of orders  Prepare weekly/ monthly (Quotation follow up report)  Recommend new and improved products to the customers and explain how the equipment’s will be more cost-effective  Maintain up to date product information and be accountable to ensure the external sales team remain current in their product knowledge.  Provide all necessary information to the order management team in order to raise purchase orders on factories and local suppliers.  Act as the first point of contact with all incoming enquiries (via telephone or email)  Key in PO in Navision  Provide technical training for internal sales and customers  Cooperate with sales team to manage SPV (Selling price variant)  Liaising with any other work advised / allocated by management  Have experience worked for Government Tender

I have learned about handling the production department and quality control department. Besides that, I have experience in preparing some SOP for production. On the other hand, I involved myself in the engineering management team to help them to prepare the plans on production to be released.