Priyanka Hieralal

Customer Service Staff @ Publix Super Markets

About

Aspiring criminology and psychology student at the University of South Florida, professionally passionate about understanding human behavior, offenders, and the systems surrounding them. Currently pursuing a bachelor’s degree in both fields and eager to gain experience through research, internships, and community work. Driven by curiosity, empathy, and a commitment to learning.

Country

United States

City

Palm Harbor

Industry

Retail

Skill

Working with Children, Painting, Cash Handling, Cashiering, Bagging, Teamwork, Customer Service, Leadership

Experience

Customer Service Staff

Publix Super Markets

2025-5 - Present · 1 yr 5 mos

-Provide high-quality customer support, including processing returns, money orders, and transactions, problem-solving complex service issues, and ensuring customer satisfaction. -Manage front-end operations, oversee cash office tasks, and ensure adherence to company policies. -Train and support new associates, promote teamwork, and maintain an efficient and welcoming service environment. -Uphold Publix’s standards for professionalism, accuracy, and guest experience across all customer interactions.

Cashier

Publix Super Markets

2022-10 - Present · 4 yrs

-Delivered fast, accurate checkout service while maintaining a friendly, customer-focused atmosphere. -Handled cash, card, and digital transactions with a high level of accuracy and attention to detail. -Resolved customer questions and concerns professionally, ensuring a positive overall shopping experience. -Maintained a clean, organized workspace and supported front-end operations during high-traffic periods.