priyam dey

priyam dey

client services manager

About

* Versatile and accomplished Senior Professional offering over 8+ years of experience in the areas of Operations , Sales and Market Developments in various Industries. * A Capable Professional with the ability to assess changing market environs with an insight into the domains of Market Research and increase in sales volumes * Outstanding track record of Collections, Retention, Sales, and Recruitment through intense knowledge of operational processes * Recognized as a hands-on, in building business, handling difficult customers, team management, motivation and leadership by example * Exposure to Administrative roles and handling Business requirements. * An excellent communicator with ability to work under pressure in fast-paced, time sensitive environments. Proven ability to interact effectively with people of diverse nationalities and comfortable working in a multi-nationality set-up.

Country

india

City

bombay

Industry

information technology and services

Skill

strategic planning, business analysis, budgeting, bpo, mis, vendor management, team management, call center, employee engagement, crm, customer experience, performance management, talent acquisition, offshoring, operations management, relationship management, telecommunications, customer satisfaction

Experience

silver rains marketing india

business development manager

silver rains marketing india

2013-2 - 2014-2 · 1 yr 1 mo

* Call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network. * Identify potential clients, and the decision makers within the client organization. * Research and build relationships with new clients. * Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately. * Present new products and services and enhance existing relationships. * Arrange and participate in internal and external client debriefs. * Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. * Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. * Forecast sales targets and ensure they are met by the team. * Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

ab soft source

business development and cv consultant

ab soft source

2011-1 - 2013-2 · 2 yrs 2 mos

* Understanding the requirements of the position based on job market analysis and sincerely attending to it * Reviewing resumes & conducting telephonic interviews with International candidates * Conducting SWOT analysis of the candidates resume based on job market research data and identifying important aspects of the profile * Conducting telephonic discussion with candidates to discuss their profile and design comprehensive resume strategy documents * Coordinating with different teams to ensure timely services and maintain deadlines

bluesky infotek

team coach

bluesky infotek

2005-8 - 2007-2 · 1 yr 7 mos

* To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve sales objectives. * Supervise the shift that was scheduled. * Supervise Sales Representatives. * Create reports showing Sales %, install %, adherence, and attendance etc. * Deliver positive feedback, Employee Rewards and Customer Recognitions to employee. * Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.

three.

lead advisor

three.

2007-3 - 2011-1 · 3 yrs 11 mos

* Contact customers regarding overdue accounts and determine reasons for non-payment. * Recommend that accounts be shifted to a collection agency. * Maintain accurate records about the customer payment status. * Provide a helping hand to make sure payments are made. * Also provided support to the Retentions team as business requirement. * Maintaining excellent knowledge of products and services in order to understand customers’ needs. * Respond to incoming requests for cancellation of services and persuade our customers to remain with us. * Identify opportunities to turn dissatisfied customers into happy customers. * Report regularly to team leader on all activities relating to the role

accenture

client services manager

accenture

2014-3 - Present · 12 yrs 7 mos

Client Services Manager at Accenture

Education

mumbai university

mumbai university

2004-1 - 2007-1 · 3 yrs 1 mo
university of mumbai

university of mumbai

2004-1 - 2006-1 · 2 yrs 1 mo

priyam dey's Contact Information

Email

******@***.com

Phone

(**) *** ****

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