Priya Pandey

Relationship Manager – North & Western Territories Responsible for managing merchant relationships across 2500+ Merchants, Oversee day-to-day operations and provide support to ensure smooth business activities. Drive revenue growth through upselling, cross-selling, and building long-term partnerships with merchants

Handled customer queries via email and calls, ensuring quick and effective resolution Managed escalation desk by addressing complex and high-priority issues Coordinated with internal teams to resolve technical and service-related concerns Maintained high customer satisfaction through timely follow-ups and clear communication Ensured SLA compliance and minimized turnaround time for escalated cases Improved customer experience by maintaining professionalism under pressure Tracked recurring issues and shared insights for process improvement Documented issues and solutions to improve future support processes