Priti Punjabi
Senior Vice President, Head Customer Experience & Service Delivery - Wholesale Banking @ Kotak Mahindra Bank
About
BFSI Professional skilled in Business Relationships, Customer Experience Management, Retention, Voice/ Non Voice / Digital Servicing, Service Quality, Grievances, Front-end / Back-end Operations, B2B / B2C in startups and established businesses.
India
Mumbai
Banking
Insurance, Performance Management, Relationship Management, Team Management, MIS, Cross Selling, Business Analysis, Banking, Business Development, Recruiting, Call center start-up, Start-up Organizations, Customer Experience Management, Customer Engagement, CRM, Business Strategy, Management, Risk Management, Employee Engagement, CSAT
Experience
Senior Vice President, Head Customer Experience & Service Delivery - Wholesale Banking
Kotak Mahindra Bank
Senior Vice President, Head - Customer Care
Zurich Kotak General Insurance
Mumbai
Chief Manager, Head - Customer Service & Grievances
Kotak Life
Mumbai Area, India
Operations Controller
Kotak Life
Education
Indira Gandhi National Open University
Priti Punjabi's Contact Information
Phone
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