Prishanthini Manoharan

Main Responsibilities: - Facilitate orientation sessions and design, plan, and deliver comprehensive training programs for new hires, including product knowledge, soft skills, and on-the-job training. - Create new training programs, manuals, multimedia aids, and other educational resources. - Ensure timely and consistent follow-ups on delivered training to assess their effectiveness. - Review the current training programs' effectiveness and provide suggestions for enhancements. - Conduct Training Needs Analysis to design programs aimed at improving existing staff performance. - Lead or co-lead service quality initiatives to enhance continuous service standards. - Undertake additional duties as assigned by management, aligned with your employment role and contributing to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Main Responsibilities: - Collaborate closely with business units to cultivate and sustain key stakeholder relationships, ensuring that business needs are met and that L&D offers a value-added, measurable partnership. - Oversee and prioritize content development requirements in partnership with the Content Development team. - Co-develop programs tailored to meet the unique learning journey needs of employees across various departments and roles. - Establish measurement strategies that connect L&D initiatives to tangible benefits and return on investment. - Design role-specific LMS dashboards and learning plans. - Facilitate and deliver training sessions as required. Achievements: - Successfully developed and executed onboarding and learning plans for two new hire cohorts within one of the organization's major departments in India. - Leadership Academy: Managing a cohort of 150 managers across APAC for a soft skills training program, coordinating both in-person and remote training sessions for managers from all departments.

Main Responsibilities: - Analyze all customer service metrics (Freshdesk, Freshchat & Freshcaller) and how that affects the team’s performance. - Making recommendations for improvements in all process flows while maintaining the quality standards. - Streamlining what are the workforces within the department. - Map out training needs for all existing agents on product knowledge, email writing/composition, soft skills & CS system. - Technical training for all new joiners. - Create strategies to improve support KPIs. - Identifying and resolving workflow and productivity issues while ensuring that standard regulations are being observed. - Creating training materials and operating manuals. - Service-Level Agreement for the level of service expected by a customer. - Mentoring/buddy system for all those who newly joined.

Main Responsibilities: - Coordinate with hiring managers to identify staffing needs in different areas and departments. - Source applicants through online channels, such as LinkedIn and other professional networks. - Create job descriptions and interview questions that reflect the requirements for each position. - Plan interview and selection procedures, including screening calls, assessments, and in-person interviews - Planning of Learning & Development training needs for the organization. Achievements: - Managed to close a few non-technical positions such as Internal Auditor, Human Resource Manager & Accounts Executive. - Updated all the Job Descriptions according to the latest open positions for the company.

Main Responsibilities: - Applied highly effective selling skills while properly engaging and presenting solutions to customers. (Chats, emails & calls) - Ensure customers are supported every step of the way by working collaboratively with all teams and departments. - Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. - Instill customer's loyalty and retain customers through the çompany'sretention strategies.

Main Responsibilities: - Planning and executing client relationship management initiatives. - Keeping up to date database of all clients under a proper system. - Managing the communication channels with clients and prospective clients. - Prepare proposals and program reports. - Manage pre and post-training arrangements with clients. - Acquire knowledge in all products a de service of the Company. - Understand the procedures and requirements for HRDF claims. - Practice professional business ethics in all transactions involving the Company. Achievements: - Was part of the organizing committee for the first-ever Malaysian Simulation & Gaming Conference also known as MASAGA.