priscilla ballestero

* Design and provide licensing solutions to large organizations. * Contribute to sales force planning and acquisition of new licensing customers. Drive negotiation strategies that might require higher authorization and discount requests in order to close deals. * Provide licensing consultation to sales force and customers. * Coach sales force in licensing and pipeline management in order for them to be more self-sufficient when dealing directly with customers and closing deals more quickly. * Develop financial scenarios for customers and markup analyses for EA, MPSA, CSP and Open opportunities. * Make sure to provide the best experience in the process of purchasing Microsoft products.

Review operational, Licensing and financial inquiries from Microsoft’s Partners. Working alongsinde Internal and external Microsoft Support teams in order to facilitate the partnership experience. Follow-up on tier 1, 2 and 3 escalations. Direct interaction with Microsoft Partners on a daily basis to comply with a 24hour SLA to reach a solution for every case.

Software tech support agent for mobile devices, via chat, in English for all countries, specially USA, UK and India.

* Assistance to sales force in order to effectively manage opportunities, pipeline and annuities. * Work in a fast-paced environment to close deals on time, dealing with deadlines, discounts and financing when applicable. * Assure proper usage of Software Assurance Benefits, in order to provide a better experience for customers and an all-around satisfaction rate. * Management of technical escalations, guaranteeing customer’s satisfaction and issue resolution.