Prima Idealistina

- Oversaw daily operations, ensuring compliance with company standards and internal control procedures. - Managed sales performance, monitored KPIs, and developed strategies to achieve monthly revenue targets. - Conducted regular business reviews, analyzed financial and operational data to identify risks and improvement areas. - Supervised and coached multidisciplinary teams to maintain high service quality. - Implemented internal audit checks to minimize operational discrepancies and ensure accurate reporting. - Coordinated with marketing and finance teams to optimize product and service sales performance. - Maintained strong customer focus to drive satisfaction, retention, and profitability.

- Oversaw end to end daily operations, ensuring smooth service flow and customer satisfaction. - Managed sales performance, service quality, and inventory control to achieve monthly business targets. - Implemented operational SOPs, monitored compliance, and identified areas for process improvement. - Supervised all team to ensure service excellence and productivity. - Analyzed revenue reports and customer data to support strategic business decisions and promotional planning. - Coordinated with marketing, finance, and supplier teams to optimize resource utilization and cost efficiency. - Led recruitment, training, and performance evaluation to maintain a high performing operational team. - Handled customer escalations and service recovery to maintain brand reputation and loyalty.

- Supervised all Telkomsel service points throughout the airport (Terminal 1, 2, and 3). - Managed daily operations, staff schedules, and performance. - Ensured excellent customer service and resolved escalated issues. - Coordinated with airport authorities (Angkasa Pura II) for smooth operations. - Monitored sales performance and maintained stock availability. - Provided reports to management and proposed service improvements. - Supervised a team of 20 customer service representatives, ensuring daily operational excellence. - Spearheaded training programs, resulting in a 20% increase in team efficiency. - Managed performance metrics, consistently exceeding sales targets by an average of 10%. - Resolved escalated customer issues, improving resolution time by 25%.

- Served over 100 customers daily, ensuring high levels of satisfaction and retention. - Built trust with customers, achieving a 90% retention rate for key accounts. - Effectively resolved customer complaints, reducing negative feedback by 30% year-over-year. - Sales