PREEYAPHORN JOYEM

• Solely appointed as the company's first AI & Automation Project Manager to drive internal innovation across all departments. • Researched and implemented AI tools to automate repetitive tasks and streamline cross-team workflows. • Built custom automation flows using Make.com and Monday.com to support account management, sales, and marketing teams. • Led end-to-end development of the company's first AI receptionist product from research to launch, working closely with developers to bring the vision to life.

• Managed 40+ client accounts across restaurants and massage shops in 5 countries, achieving 90% average revenue increase. • Executed digital marketing strategies including Google Ads, Facebook Ads, and social media management. • Served as primary advisor building strong client relationships and consistently exceeding expectations. • Collaborated with cross-functional teams to deliver comprehensive marketing solutions.

• Supervised customer service operations handling campus housing work orders and led team training initiatives. • Analyzed billing and maintenance data to create operational dashboards for performance tracking and preventive planning. • Conducted system audits and implemented improved digital key management workflows. • Managed candidate interviewing, training, and onboarding processes.

• Led office operations and delegated tasks to assistants as main decision-maker for front office operations. • Created project management dashboards and reports based on work order data and preventive maintenance schedules.

• Successfully processed and managed over 270 housing and campus work orders using TMA system

• Assisted Sales Manager with proposal creation and contract management for international clients. • Processed and managed client data using Opera and Sales Force Automation (SFA) systems. • Ensured event venues were properly prepared for guest inspections, contributing to seamless event execution.

• Demonstrated leadership by overseeing health, safety, and well-being of 197+ dormitory residents Handled medical and emotional emergencies with professionalism and care. • Organized community events and activities while mediating conflicts and supporting program development.

- Orchestrated the comprehensive presentation standards of the restaurant, ensuring a polished and professional environment - Engaged with a diverse clientele of 800+ daily customers from various countries, demonstrating exceptional interpersonal and service skills

- Ensured meticulous table setups, maintained impeccable drink service, and upheld well-organized and fully stocked workstations to meet operational excellence

- Collaborated with team members and other departments to successfully execute projects - Communicated with vendors to successfully plan and manage community events such as night markets, Loy Krathong, and festive celebrations - Created engaging daily content on social media in both Thai and English, demonstrating strong communication skills

- Proficiently operated a multi-line phone system, skillfully directing calls and ensuring the accurate recording of messages to maintain effective communication - Coordinated and scheduled appointments, meetings, and conference room reservations with precision, optimizing organizational efficiency - Managed bookings seamlessly from reputable clients and vendors, including Traveloka, Agoda, Booking.com, Airbnb, and others, showcasing adeptness in handling diverse reservation systems and ensuring a streamlined process