preeti shinh

Software testing of the new tools used for the internal 'Ways to Pay' product offering launched in August 2016. The work included rigorous testing of test scripts and altering the scripts were necessary to eliminate 'bugs'. The 'Ways to Pay' product is incorporated into the Curry's PC World Your Plan customer facility offer: https://www.youtube.com/watch?v=pSnsJxboGvU

* I have been a Collections Advisor at Laser UK where my responsibilities have been to communicate with customers in arrears, articulately to obtain payments using my negotiation skills to obtain best solution for the customer and the business. The role requires me to be professional, polite yet firm and to improve customer’s journey within the company. I liaise with many different areas within the business and have obtained skills to deal with different queries. * Skills obtained – * Rapport building skills * Empathizing with the customers * Active listening skills * Decision making skills * Being assertive when required * Quick learner when it comes to tools/ system usage

* Part of a team responsible for providing outsourced solutions to the Lloyds Banking Group * in relation to its use of the British Telecom voice network. Responsible for incident * management process from initiation to resolution of incident, including escalation if * required. * Roles and responsibilities: * · Liaising up with relevant vendors (such as CISCO, Avaya, Nortel) to ensure timely and * effective resolution of the issues raised. * · Prompt escalation of high severity incidents to ensure service availability with * minimal delay and impact. * · Successful performance when assessed on resolution of incidents in accordance to * challenging Service Level Agreements. * · Dealt successfully with significantly increased workload following integration of BT * and Cable & Wireless networks in late 2011. * · Trained the new recruits in the team on Voice Process. * · ITIL based operations support using BMC Remedy tool for Incident Management and Request * Management (IMAC) tickets. * · Was presented Appreciation Certification for Outstanding Performance in November 2011

First line of defence for the Operations Department. Within in the Operational Governance and Control team, my main duty is to perform internal operation team risk reviews. This involves reviewing of company processes and if they are relevant and fit for the intended purposes and whether they are compliant with the Financial Conduct Authority Rules (FCA Rules). If any gaps are discovered, the risks are analysed to assess if the risk control measures in place are sufficient, or otherwise, I make recommendations to control risks further. Additionally I issue and assist in completion of Management Action Plans (MAPS) with the numerous departments (Customer Services, Collections, Recoveries, Accounting Services, and Quality Assurance) at LaSer UK.

* Providing IT support for small companies and charities, work includes: * Website concept design * Logo concept design * Remote software support in Microsoft applications * Configuration and resolving issues with ‘Outlook’ * Administration duties including filing and data entry * Revamping PowerPoint Presentations