Precious Damian Aku

HR Manager

About

I partner with founders, executives, and growing companies(start-ups) both in the U.S. and internationally to build structured, scalable operations. My work focuses on strengthening execution behind the scenes: managing end-to-end recruitment, coordinating teams, developing practical SOPs, designing efficient workflows, and providing high-level executive and administrative support. I help leaders move from reactive management to organized, accountable systems that support long-term growth. Beyond hiring and team oversight, I create clear processes, follow-up structures, and documentation frameworks that reduce friction and improve performance. I don’t just manage tasks I help build operational foundations that scale. I also support property management operations, including tenant communication, property listings, maintenance and renovation coordination, vendor follow-ups, and financial tracking. I understand that strong backend systems directly impact resident satisfaction, owner confidence, and overall business stability. Working in remote environments has strengthened my ability to maintain clarity, responsiveness, and accountability across time zones. I leverage modern tools including AI to streamline workflows, enhance communication, and improve productivity while always applying professional judgment and attention to detail. If you’re building, refining, or scaling your operations and need someone who takes ownership and raises standards, let’s connect.

Country

United States

City

San Francisco Bay Area

Industry

Computer Software

Skill

Negotiation, Microsoft Outlook, Zoho, Microsoft Office, monday.com, Asana, Trello, HubSpot , Microsoft PowerPoint, Project Management, File Management, Google Workspace, Freshdesk, Online Support, Travel Management, Telephone Manner, Expense Reports, Invoice Processing, Sensitive Information, Executive Support

Experience

HR Manager

Moving Force LLC

2025-12 - Present · 10 mos

United States

Executive Administrative Assistant

RAHAS Limited

2022-5 - 2024-6 · 2 yrs 2 mos

United States

Spearheaded the coordination of 20+ meetings per week, optimized senior staff calendars to maximize productivity, and arranged travel logistics for seamless operations. Maintained meticulous filing systems with a 99% accuracy rate, ensuring all documentation was up-todate and easily accessible for audits and compliance purposes. Implemented a streamlined system for managing office communications, handled over 100 phone calls, responded to 50 emails daily, resulting in a 20% increase in client satisfaction ratings.

Customer Service Representative

Priceless Limited

2021-11 - 2023-11 · 2 yrs 1 mo

United States

Implemented an automated ticketing system to track and prioritize customer inquiries, reducing response time by 20% and increasing overall efficiency by 15%. Collaborated with cross-functional teams to implement customer feedback surveys, resulting in a 10% increase in overall customer satisfaction scores. Resolved customer inquiries and issues with a 95% satisfaction rate, resulting in improved customer retention and loyalty metrics. Spearheaded training sessions for new hires on effective communication techniques, leading to a 30% improvement in customer satisfaction scores within the first month.

Customer Service Representative

1win Partners

2017-7 - 2021-8 · 4 yrs 2 mos

Identified opportunities during customer interactions to upsell products and services, generating an average of 20 sales leads per week. Resolved technical issues for customers with a swift response time of under 5 minutes, exceeding Service Level Agreement (SLA) deadlines by 90%. Handled over 100 customer inquiries daily through various communication channels, resulting in a 95% customer satisfaction rate.