Precious Agbateyiniro

I currently work as a customer service representative and Front Desk Officer while also managing the organization's social media presence. In this role, I oversee guests relations, front desk operations, online customers engagement and digital marketing strategies to ensure a seamless guest experience both on sites and online. I serve as the primary point of contact for guests from first inquiry to post - checkout why also driving brand visibility, customer engagement, and bookings through strategic content creation and social media management. My major duties are welcoming and receiving guests, handle guest check-in and check-out, provide clear information on apartment facilities, house rules, terms and conditions, and available services while maintaining a professional and customer focused front desk environment at all time I rceive documents and resolve guest complain and inquiries promptly, I respond to messages, comments and reviews on social media ensuring timely and brand appropriate communication. I also create engaging content for social media platform to showcase the apartment, amenities, guest experiences, and promotions. Plan, schedule and post content consistently to increase brand visibility and audience engagement, produce marketing content, monitor audience feedback, messages and engagement matric to improve content performance. I develop and executive marketing strategy aim at increasing booking, brand awareness and customer retention. Promote special offers, discounts and long stay packages through digital platform. I maintain accurate record of guest interactions, complain and resolutions.

I served as a customer service representative and front desk officer acting as the first point of contact for guest and customers. In this role, I represent the organization's brand values and service standards by delivering a professional welcoming and solution oriented experience at all times. My responsibilities combined guest relations, complaint resolution, administrative coordination and internal communications across departments. I play a key role in ensuring smooth guest journey from arrival to departure while supporting revenue operations by coordinating with internal sales units. I confirm guest information, length of stay and payment methods while ensuring compliance with organisation policies, I also received, documented, and resolved guest complaints in a timely and empathetic manner, escalated complex issues to relevant departments when necessary, ensured guests were fully informed of terms, conditions, and service guidelines to prevent misunderstanding. Participated in customer service and hospitality training programs focus on communication skills, complaint handling, and service excellence. Underwent continuous on the job training to improve efficiency, professionalism and guest satisfaction. I successfully handled high volume of guests during peak periods without compromising service quality, reduce recurring guest complaints by clearly explaining terms, condition and service processes during check-in, contributed to improve guest retention by ensuring issues were resolved promptly and satisfactory, consistently received positive feedback from guests for professionalism, friendliness, and problem solving abilities. I assisted new team members by explaining front desk procedures, guest handling techniques and organization terms, condition and expectations