PraveenKumar Bayari

● Drive the strategy and alignment to deliver key company and customer success objectives NRR, Advocacy and Product adoption. ● Lead the team of CSMs to achieve their operational metrics. Onboard customers with Integration support and drive adoption of the product. ● Manage key customer escalations and red accounts by mobilizing and leveraging resources from across the company as needed. ● Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption. ● Work closely with the Sales organisations to ensure adoption and expansion in key accounts. ● Ensure positive business value and transformational impact for our customers through adoption of product.

Led a Team of 10 Customer Success Managers and was responsible for the retention and expansion of the portfolio's. ● Engage and individually manage a large volume portfolio of key customer accounts across India, Europe, and APAC. ● Work closely with stakeholders(CXO's) within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan regarding the successful implementation ● Oversee the successful implementation/configuration of LeadSquared’s product suite for each customer account. ● Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe ● Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles, and recommended plan of action ● Work collaboratively with various internal teams/individuals for the best interest of the customer. ● Experience in handling revenue of close to $2M in ARR.

• Implementing Cloud based Enterprise Resource planning (SAAS) software in the various Business models. • Understanding the functioning of the Business processes of client to ensure they use the ERP system in best possible way. • Understanding the need of the client, translate into new feature requirement to ensure smooth product development. • Execute the implementation plan i.e. Make the customer live within promised timeframe. • Single point of contact for customer on implementation and handle all the requests and queries. • Work closely with the product Team on the new feature requirement from the client. • Own customer retention of each of the customer in the portfolio • Understand customer business and use cases, and ensure maximum product adoption and usage for those business needs • Coordinate with multiple stakeholders to ensure on time submission of deliverables and maintain good Customer Health Score. • Carry out periodic business reviews with stakeholders to ensure they are aware of the value being created by SAAS ERP Software.

• Spearheaded the end to end implementation of ERP system which involved from Order to cash. • Instrumental in Streamlining of SAP SD, MM and Logistics in the 3 divisions of the Plant. • Headed the project team to create multiple documents for ERP rollout. • Collaborated with cross functional departments on SAP Process streamlining which increased efficiency by 5%. • Collaborated with Internal IT team and implemented MIS system for internal order creation which reduced the work by 10%. • Headed the ERP and MIS User Acceptance Testing team. Worked as a single point of Contact for all the SDLC projects in the Plant. • Created and implemented efficient quality plan system which reduced customer complaint by 3%. • Instrumental in creating documents for ISO 9001:2015, 45001, 14298, 27001 Auditing Process. • Involved in implementing all relevant procedures described in the Quality Management System (QMS) and ensure compliance. • Hand selected candidates for the process and production departments of the manufacturing Unit. • Monitored and analyzed processes, workflows, procedures, identifying and resolving bottlenecks to maximize efficiency. • Involved in integration of various machines with the Software’s through DMI’s. • Served on quality team, developing guidelines and procedure to improve standards and performance. • Created an online Barcode tracking system for the Logistics department. • Involved in process automation and process improvement projects. Experience in handling Global and local clients.