Praveena M.

As Sales and Partnerships Manager, I drive revenue growth and occupancy across AXO Student Living’s London and Coventry portfolio, while building long-term relationships that strengthen our market presence. Key Achievements & Responsibilities: • Developed and executed sales strategies that consistently met and exceeded occupancy targets. • Generated new business opportunities through partnerships with agents, and corporate networks, as well as online platforms and local events. • Built and maintained strong relationships with both prospective and current residents, ensuring a high level of customer satisfaction and loyalty. • Conducted in-person property tours and virtual viewings to showcase the value of AXO’s accommodation. • Managed and optimised the CRM system (Concurrent) with accurate, timely data to support effective decision-making. • Partnered with Marketing to deliver targeted campaigns that boosted brand awareness and increased bookings. • Reported on competitor activity and market trends, using insights to guide strategy and maintain a competitive edge.

As Sales Executive at AXO Student Living, I drive occupancy across our student accommodation portfolio by combining strategic sales initiatives with strong relationship building. My role is focused on delivering excellent customer experiences while achieving and exceeding targets. Key responsibilities & achievements: • Developed and implemented sales strategies that consistently exceeded occupancy goals across multiple sites. • Identified and secured new business opportunities through online platforms, university partnerships, local events, and agent networks. • Built and nurtured lasting relationships with both prospective and current residents, ensuring high satisfaction and rebooking rates. • Conducted in-person property tours and virtual viewings to showcase AXO’s unique value and drive conversions. • Managed and updated the Concurrent CRM system, ensuring accurate data, timely reporting, and streamlined communication with prospects. • Partnered with the Marketing team to design and deliver targeted campaigns, boosting visibility and lead generation. • Analysed competitor activity and market trends, providing actionable insights that influenced pricing and sales strategies.

As Shift Lead at Gopuff, I was responsible for overseeing end-to-end facility operations during my shifts, ensuring smooth delivery processes and consistent performance across the team. My role combined operational oversight, performance monitoring, and people management to drive efficiency and maintain service excellence. Key responsibilities & contributions: • Oversaw execution of all facility operations and delivery workflows to ensure timely and accurate order fulfillment. • Supported achievement of performance objectives, including Work v Forecast, Shift Fill, PB90, pack times, mispack rates, and inventory accuracy. • Managed escalations, resolved operational exceptions, and implemented solutions to minimise disruption. • Monitored HR compliance, asset protection, and safety controls, ensuring a secure and compliant working environment. • Conducted operational and quality assurance reviews to maintain high standards across people, processes, and products. • Led and motivated team members during shifts, fostering a culture of accountability, safety, and performance.

As an Operations Associate at Gopuff, I supported the daily running of facility operations and delivery processes, ensuring smooth workflows, accurate order fulfillment, and excellent customer service. My role required strong attention to detail, problem-solving, and teamwork to maintain operational efficiency. Key responsibilities & contributions: • Executed day-to-day warehouse and delivery operations, including order picking, packing, and dispatch. • Monitored inventory levels and accuracy, assisting with stock checks and replenishment to minimise shortages. • Supported performance objectives around pack times, mispack rates, and shift productivity, ensuring operational targets were consistently met. • Collaborated with shift leads and managers to resolve exceptions and improve workflow efficiency. • Maintained compliance with safety standards, asset protection, and quality assurance procedures. • Provided reliable support across departments, contributing to a high-performing, customer-focused team culture.

As a Customer Assistant at Morrisons, I delivered front-line service by assisting shoppers, resolving issues, and ensuring a positive in-store experience. My role focused on engaging with customers, understanding their needs, and providing accurate information to enhance satisfaction and loyalty. Key responsibilities & contributions: • Resolved product and service issues by clarifying customer complaints and providing effective solutions. • Identified and assessed customer needs to deliver tailored support and ensure a positive shopping experience. • Went the extra mile to engage customers, building trust and encouraging repeat visits. • Advised customers on company information, store services, and product details. • Contributed to overall team success by supporting colleagues and accomplishing shared goals.

As Forecourt Supervisor at Shell, I oversaw daily forecourt operations to ensure customers received fast, friendly, and safe service. I played a key role in problem-solving, enforcing safety policies, and supporting the smooth running of retail and fuel sales. Key responsibilities & contributions: • Supervised forecourt activity, ensuring prompt and professional service for all customers. • Handled and resolved shift-based challenges independently, maintaining operational flow. • Enforced company safety policies and procedures to ensure customer and staff safety. • Reviewed and reconciled sales transactions at the end of each shift to ensure accuracy and accountability. • Provided high-quality customer service while supporting team efforts to meet store performance goals.

-Dynamic and driven Business and Management professional adept in overseeing and directing all business management processes. Committed to creative problem solving and implementing best practices to boost business and sales -Excellent oral and written communication skills -Demonstrate a deep understanding of the complexities of the business world, such as finance, accounting, marketing, and operations.