
Praveen Rao
Senior Director - HR @ TP
About
With over 20 years of progressive experience in strategic HR management within the BPO/KPO and service industry domain, I bring a proven track record of driving organizational excellence through innovative HR initiatives. As a dynamic Senior Director of Human Resources, I excel in fostering a people-first culture, optimizing organizational growth, productivity, and efficiency. My expertise spans talent acquisition, employee engagement, operational leadership, and compliance management, all aimed at aligning HR strategies with business objectives. Throughout my career, I have spearheaded successful process improvement initiatives, enhanced employee engagement scores, and implemented innovative HR policies, resulting in improved retention rates and organizational recognition as a Best Employer.I thrive on leading transformational journeys, guiding teams through change management processes while building and maintaining trusted relationships with stakeholders at all levels of the organization. My strategic mindset, coupled with strong leadership skills and a commitment to excellence, positions me as a valuable asset poised to make significant contributions to any dynamic multinational environment.My passion for HR innovation is matched by a deep understanding of Indian employment law, ensuring that HR strategies are not only progressive but also legally compliant. I possess a robust skill set encompassing people support, process improvement, talent acquisition, performance management, and stakeholder relationship management. With a keen eye for data analysis and metrics interpretation, I excel in deriving insights to inform strategic decision-making and drive continuous improvement. Leveraging my experience in HR business partnering, workforce planning, and succession planning, I am adept at anticipating and addressing organizational needs proactively, positioning companies for sustained success in today's dynamic business landscape.
India
Bengaluru
Information Technology & Services
Performance Analysis, ISO 9001, Employee Grievance, Positive Employee Relations, Stakeholder Management, Strategic Human Resource Planning, Development & implementation of marketing plans, Key Performance Indicators, Employee Benefits, Compensation & Benefits, Bachelor Parties, Labor Disputes, Labor Market, Staff Retention, Organization Re-structuring, HR Policy Formulation, HR Reporting, Design Thinking, Six Sigma Green Belt, Employee Learning & Development
Experience

Senior Director - HR
Karnataka, India
• Developed and Implemented HR Policies: Orchestrated the design and execution of progressive HR policies and programs to optimize employee retention and satisfaction, in line with organizational objectives and industry best practices. • Strategic Advisory Role: Provided strategic counsel to senior leadership, offering insights on business restructuring, workforce planning, and succession strategies, ensuring organizational agility and efficiency. • Process Optimization Leadership: Led cross-functional teams in streamlining India-wide HR processes, from audit through implementation, driving efficiency gains and ensuring adherence to compliance standards. • Innovative Initiative Oversight: Spearheaded the conceptualization and execution of novel HR initiatives to tackle organizational challenges and leverage emerging opportunities, ensuring timely and high-quality project outcomes. • Talent Development and Mentorship: Fostered the professional growth and effectiveness of the India Business Partner team through targeted coaching, mentoring, and skills development programs, enhancing overall team performance and capability. • Stakeholder Relationship Management: Cultivated robust relationships with stakeholders across all organizational levels, fostering collaboration, trust, and transparent communication to drive collective success. • Client-Facing Expertise: Demonstrated exceptional client-facing skills and adeptness in programmatic change management, navigating complex organizational dynamics to deliver impactful solutions and outcomes. • HR Business Partner Expertise: Leveraged over a decade of HR Business Partner experience to provide strategic guidance and support in compensation, employee relations, performance management, recruitment, and talent development endeavors.

Senior Director Human Resources
TP (Teleperformance)
Partners with the leadership team and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, employee engagement, retention, and succession planning. Provides support and guidance to HR Business Partners, management, and other staff when complex, specialized, and sensitive questions and issues arise. Manages the internal talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Analysed trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Leading learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, guiding domestic enquires, terminations and investigations. Maintains compliance and local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance. Designed and implemented new joiner pre on boarding and post joining learning and employee connect journey with customised tracks for corporate office employees, branch employees. Designed and setup of employee connect framework for existing staff - 30-60-90 day connect, One-on-One, Group connects - branch visits, team connects, town halls, connects basis tenure / levels etc. Set up the tracking process on action closure for concerns raised with TAT of 2 to 3 days. Proposing and partnering with business on employee solutions. Successfully created and executed zonal and regional workforce strategy by working with business heads on driving people initiatives and organisation agenda (employee productivity, retention, restructuring, manpower planning).

Assistant General Manager
Intelenet Global Services
Bangalore
• Strategic Planning and Execution: Developed and executed HR strategies that were aligned with the organization's long-term goals, ensuring that HR initiatives contributed to overall business success. • Employee Relations Management: Oversaw activities related to employee relations, such as resolving conflicts and handling grievances, fostering a positive work environment and maintaining employee satisfaction. • Workforce Diversity and Inclusion: Promoted diversity and inclusion within the workforce by implementing policies and programs that ensured fair treatment and equal opportunities for all employees, ultimately enhancing organizational performance and innovation. • HR Technology Integration: Collaborated with IT departments to integrate advanced HR technology solutions, such as HRIS and data analytics tools, to streamline processes, improve efficiency, and enable data-driven decision-making in HR. • Leadership Development Programs: Designed and implemented programs to identify and develop future leaders within the organization, providing them with the necessary skills and opportunities to succeed in leadership roles. • Change Management Leadership: Led efforts to manage organizational change effectively by providing guidance, communication, and support to employees and stakeholders, ensuring a smooth transition and minimizing resistance. • Employer Branding Initiatives: Implemented strategies to enhance the company's reputation as an employer of choice, promoting its values, culture, and benefits to attract top talent and retain key employees. • HR Budgeting and Resource Allocation: Managed HR budgets efficiently, allocating resources strategically to support key HR initiatives and ensure optimal utilization of funds. • Legal Compliance Training: Conducted regular training sessions to educate managers and employees on relevant employment laws and regulations, ensuring compliance and minimizing legal risks for the organization.

Human Resources Manager
YOU Broadband & Cable India Pvt Ltd

Senior Executive - HR
M Tech Innovations Pvt Ltd
• Performance Management System: Implemented and managed the performance management system, including setting performance goals, conducting evaluations, and providing feedback to employees to drive performance improvement. • Training and Development Programs: Coordinated training and development programs to enhance employee skills and competencies, aligning training initiatives with organizational goals and employee career development needs. • HR Data Management: Oversaw the collection, analysis, and interpretation of HR data to provide insights for decision-making, ensuring accuracy and confidentiality of employee information. • Employee Relations Support: Provided support in resolving employee relations issues, including investigations, conflict resolution, and mediation, fostering a positive work environment and minimizing disruptions. • HR Policy Development: Assisted in the development and implementation of HR policies and procedures, ensuring alignment with legal requirements and best practices, and facilitating communication and compliance across the organization.

Human Resources Executive
M – Tech Innovations Ltd

Senior Executive - HR
Shahi Exports Ltd
• HR Metrics Analysis: Analyzed HR metrics and data to identify trends, patterns, and areas for improvement, informing strategic decision-making and HR initiatives. • Employee Benefits Administration: Managed employee benefits programs, including health insurance, retirement plans, and other perks, ensuring accurate enrollment, communication, and compliance. • HRIS Implementation: Assisted in the implementation and maintenance of HRIS (Human Resources Information System) software to streamline HR processes, data management, and reporting. • Workforce Planning: Participated in workforce planning activities, forecasting future staffing needs, and developing strategies to attract, retain, and develop talent in alignment with business objectives. • Employee Engagement Surveys: Designed, conducted, and analyzed employee engagement surveys to gather feedback and insights, identifying areas for improvement and implementing initiatives to enhance employee engagement and satisfaction.
Education

I hold a Master of Social Work (MSW) with a specialization in Human Resources Management from Kuvempu University, Shimoga, graduating in 2005. This advanced degree provided me with a comprehensive understanding of human behavior, organizational dynamics, and strategic HR management. The program emphasized both theoretical knowledge and practical skills, covering areas such as employee relations, talent acquisition, training and development, performance management, and compliance with labor laws. My education has equipped me with the expertise to develop and implement HR strategies that align with organizational goals, foster a positive work environment, and enhance overall productivity and employee satisfaction.
Praveen Rao's Contact Information
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