Praveen Konakati

Software Developer @ UST

About

ServiceNow Senior Developer with 7+ years of total IT experience, including 5.8+ years of hands-on experience on the ServiceNow platform. CSA Certified professional with strong expertise in ITSM, SecOps, CMDB, Integrations, and Service Portal development.Extensive experience in designing, developing, and implementing scalable ServiceNow solutions aligned with business and operational requirements. Strong proficiency in JavaScript and ServiceNow scripting, along with API-based integrations using REST to connect ServiceNow with enterprise systems.🔹 Core Competencies:ITSM (Incident, Problem, Change, Service Catalog, SLA Management)CMDB architecture, CI lifecycle management & governanceSecOps module enhancements and customizationIntegration development (REST/SOAP, MID Server)Service Portal customization & widget developmentBusiness Rules, Client Scripts, Script Includes, UI PoliciesFlow Designer & Workflow automationData normalization, reconciliation rules & CMDB health improvementExperienced in end-to-end implementation — from requirement gathering and solution design to development, testing, deployment, and production support. Comfortable working in Agile environments and collaborating with cross-functional stakeholders.Focused on delivering automation-driven, performance-optimized ServiceNow solutions that enhance operational efficiency and support digital transformation initiatives.

Country

India

City

Hyderabad

Industry

Information Technology & Services

Skill

Agentic AI Development, Ai with servicenow, Flow designer, Business Rules, Service-Level Agreements (SLA), Validation Rules, Cross-functional Collaborations, E-learning Modules, 2nd Line IT Support, Automated Processes, EAI, IT Asset Management, Requirements Gathering, Widgets, Import Export, Transformation Programs, Agile Environment, Automation, Insurance Policies, IT Service Catalog

Experience

Software Developer

UST

2023-5 - Present · 3 yrs 5 mos

Hyderabad, Telangana, India

Senior Software Engineer

UST

2023-5 - Present · 3 yrs 5 mos

Leading ServiceNow development activities across ITSM, ITOM, CMDB, and Integrations. Designing scalable and maintainable ServiceNow solutions. Implementing ITOM Discovery including MID Server configuration and troubleshooting. Designing and maintaining CMDB CI class models and CI relationships. Working on Identification & Reconciliation Engine (IRE) for CMDB data accuracy. Developing REST integrations for real-time ticket and data synchronization. Creating Scripted REST APIs and handling inbound integrations. Developing advanced Business Rules and Script Includes for automation. Building custom Service Portal widgets using AngularJS. Migrating legacy workflows to Flow Designer. Configuring SLAs and automated escalation rules. Managing deployments using Update Sets. Supporting production issues and resolving P1/P2 incidents. Participating in code reviews and mentoring junior developers.