Pratul Shetty

Manager - Key Accounts @ Razorpay

About

Seasoned B2B SaaS sales professional with over 5+ years of experience, passionate about driving business growth through strategic sales initiatives and a customer-first mindset. With a proven track record in sales strategy, account management, and consultative selling; I excel in building and nurturing strategic partnerships and delivering value-driven solutions. As part of the Razorpay Account Management team, my role centers on delivering a multi-product proposition to key accounts within the Enterprise segment, with a specific focus on the Direct-to-Consumer (D2C) vertical. Responsible for nurturing strong relationships with key clients, ensuring long-term partnerships that consistently exceed expectations and drive mutual success and growth.

Country

India

City

Bengaluru

Industry

Computer Software

Skill

Key Account Development, Payments, Problem Solving, Account Management, Solution Selling, Negotiation, Customer Success, FinTech, Start-ups, Consulting, Business-to-Business (B2B), Sales, Market Research, Contract Negotiation, Software as a Service (SaaS)

Experience

Manager - Key Accounts

Razorpay

2026-4 - Present · 6 mos

Bengaluru

Associate Manager - Key Accounts

Razorpay

2024-10 - 2026-3 · 1 yr 6 mos

Bengaluru

Sr. Associate - Mid Market Accounts

Razorpay

2022-7 - 2024-9 · 2 yrs 3 mos

Bengaluru

1. Managing a portfolio of Enterprise Accounts and maintaining strong relationship by acting as their payment advisor, assisting merchants adopt best payment practices on their platform while analyzing their day-to-day performance and success rate. 2.Understanding business objectives of the merchant & identifying growth opportunities. 3. To minimize customer churn and grow the current merchant clientele. Improve merchant stickiness with Razorpay platform. 4. Cross-Sell and Up-Sell across the portfolio on a use-case basis. 5. Liaising with internal departments to ensure client needs are fulfilled effectively and maintaining cordial relationship. 6. Providing comprehensive updates on a weekly basis to senior stakeholders, highlighting progress and key developments in account management initiatives.