Pratp Patil

A highly talented Manager for Training & Development with huge experience in performing a full range of Training the staff & housekeeping duties related to cleaning of assigned buildings and facilities; preparing biweekly/monthly housekeeping inventory and managing / motivating staff. • Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments; • Designing and expanding training and development programs based on the needs of the organization and the individual; • Working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level; • Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program me is becoming increasingly important;

In-depth knowledge of: • Operations and procedures of the Maintenance Section • Methods, materials, and equipment used in housekeeping work. • Principles of supervision, training and performance evaluations including methods and techniques of inspection and documentation related to the continued cleanliness of buildings. • Occupational hazards and standard safety practices for the area of work assigned. • Appropriate responses for emergency situations. Exceptional ability to: • Lead, organize and review the work of staff in the area of work assigned. • Operate and perform minor maintenance repairs on floor polishers, buffers and vacuum cleaners. • Administer procedures related to safety and security. • Respond to emergency situations quickly and efficiently. • Establish and maintain effective relationships with those contacted in the course of work. • Profound ability to communicate clearly and concisely, both orally and in writing. • Create effective work schedules and perform daily checks for cleanliness. • Service complaints and special cleaning requests in a timely manner. • Ensure neat and orderly maintenance of housekeeping closet.

In-depth knowledge of: • Operations and procedures of the Maintenance Section • Methods, materials, and equipment used in housekeeping work. • Principles of supervision, training and performance evaluations including methods and techniques of inspection and documentation related to the continued cleanliness of buildings. • Occupational hazards and standard safety practices for the area of work assigned. • Appropriate responses for emergency situations. Exceptional ability to: • Lead, organize and review the work of staff in the area of work assigned. • Operate and perform minor maintenance repairs on floor polishers, buffers and vacuum cleaners. • Administer procedures related to safety and security. • Respond to emergency situations quickly and efficiently. • Establish and maintain effective relationships with those contacted in the course of work. • Profound ability to communicate clearly and concisely, both orally and in writing. • Create effective work schedules and perform daily checks for cleanliness. • Service complaints and special cleaning requests in a timely manner. • Ensure neat and orderly maintenance of housekeeping closet.

In-depth knowledge of: • Operations and procedures of the Maintenance Section • Methods, materials, and equipment used in housekeeping work. • Principles of supervision, training and performance evaluations including methods and techniques of inspection and documentation related to the continued cleanliness of buildings. • Occupational hazards and standard safety practices for the area of work assigned. • Appropriate responses for emergency situations. Exceptional ability to: • Lead, organize and review the work of staff in the area of work assigned. • Operate and perform minor maintenance repairs on floor polishers, buffers and vacuum cleaners. • Administer procedures related to safety and security. • Respond to emergency situations quickly and efficiently. • Establish and maintain effective relationships with those contacted in the course of work. • Profound ability to communicate clearly and concisely, both orally and in writing. • Create effective work schedules and perform daily checks for cleanliness. • Service complaints and special cleaning requests in a timely manner. • Ensure neat and orderly maintenance of housekeeping closet.

• Handle calls and promptly forwards them to appropriate person among 100 employees. • Responsible for scheduling transportation, coordinating with clients and drivers. • Established and maintains electronic records management system for all transport schedules. • Meet visitors and assist clients at front reception. Escort visitors to staff members' offices and arrange hospitality service as requested by staff. • Receive and distribute inter-departmental documents (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality. • Prepares and assembles welcome kits for new clients. • As Client Services Assitant, I assisted in the day to day functions of the CAE. Ensured proper guidelines and procedures are followed while doing Visa procesisng, hotel booking, training scheduling, tranportation for clients. Provide problem analysis and resolve client issues with the aid of available helpdesk tools.

In-depth knowledge of: • Operations and procedures of the Maintenance Section • Methods, materials, and equipment used in housekeeping work. • Principles of supervision, training and performance evaluations including methods and techniques of inspection and documentation related to the continued cleanliness of buildings. • Occupational hazards and standard safety practices for the area of work assigned. • Appropriate responses for emergency situations. Exceptional ability to: • Lead, organize and review the work of staff in the area of work assigned. • Operate and perform minor maintenance repairs on floor polishers, buffers and vacuum cleaners. • Administer procedures related to safety and security. • Respond to emergency situations quickly and efficiently. • Establish and maintain effective relationships with those contacted in the course of work. • Profound ability to communicate clearly and concisely, both orally and in writing. • Create effective work schedules and perform daily checks for cleanliness. • Service complaints and special cleaning requests in a timely manner. • Ensure neat and orderly maintenance of housekeeping closet.

• As Customer Support Executive, I assisted in the day to day functions of the call center. Ensured proper guidelines and procedures are followed while attending to a client’s call. Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles ) Ensure accurate call comments are entered and appropriate information is provided in escalated calls.

In-depth knowledge of: • Operations and procedures of the Maintenance Section • Methods, materials, and equipment used in housekeeping work. • Principles of supervision, training and performance evaluations including methods and techniques of inspection and documentation related to the continued cleanliness of buildings. • Occupational hazards and standard safety practices for the area of work assigned. • Appropriate responses for emergency situations. Exceptional ability to: • Lead, organize and review the work of staff in the area of work assigned. • Operate and perform minor maintenance repairs on floor polishers, buffers and vacuum cleaners. • Administer procedures related to safety and security. • Respond to emergency situations quickly and efficiently. • Establish and maintain effective relationships with those contacted in the course of work. • Profound ability to communicate clearly and concisely, both orally and in writing. • Create effective work schedules and perform daily checks for cleanliness. • Service complaints and special cleaning requests in a timely manner. • Ensure neat and orderly maintenance of housekeeping closet.

In-depth knowledge of: • Operations and procedures of the Maintenance Section • Methods, materials, and equipment used in housekeeping work. • Principles of supervision, training and performance evaluations including methods and techniques of inspection and documentation related to the continued cleanliness of buildings. • Occupational hazards and standard safety practices for the area of work assigned. • Appropriate responses for emergency situations. Exceptional ability to: • Lead, organize and review the work of staff in the area of work assigned. • Operate and perform minor maintenance repairs on floor polishers, buffers and vacuum cleaners. • Administer procedures related to safety and security. • Respond to emergency situations quickly and efficiently. • Establish and maintain effective relationships with those contacted in the course of work. • Profound ability to communicate clearly and concisely, both orally and in writing. • Create effective work schedules and perform daily checks for cleanliness. • Service complaints and special cleaning requests in a timely manner. • Ensure neat and orderly maintenance of housekeeping closet.