pratik roychoudhury

senior manager

About

11 years of progressive experience in Operations, Transitions, Client Relationship and Training in Information technology and service industry Business Domain Expertise of Telecom and Media industry Good understanding and implementation of Quality initiatives like Six Sigma, Lean Processes. Lead Internal and External audits for the account Meeting operational rigor around OM, GM, Bulge, realization rate and improving top line and bottom line along with executing Projects with respect to Cost, Quality, Scope and Time. Accountability on Managing Resources etc. Experience in Automation of Operational Reporting to Internal and External Stake holders with web based tools. An excellent team builder, communicator and decision-maker with sound analytical and problem-solving skills.

Country

india

City

hyderābād

Industry

information technology and services

Skill

customer relationship management, communication, strategic planning, team management, outsourcing, training, management information systems

Experience

service delivery manager-wipro

google

2017-2 - Present · 9 yrs 7 mos

manager-wipro

2015-8 - 2017-1 · 1 yr 6 mos

Managed overall service delivery and operational excellence for multiple client engagements offshore along with a team of 500+ employees for a leading Telecom company in UK

deputy manager

wipro technologies

2013-10 - 2015-8 · 1 yr 11 mos

assistant manager

wipro technologies

2011-10 - 2013-9 · 2 yrs

team leader

wipro technologies

2009-7 - 2011-9 · 2 yrs 3 mos

senior associate

wipro infotech

2006-11 - 2009-6 · 2 yrs 8 mos

Was responsible for providing quality solutions to our UK based client which could not be resolved by the front liners and also responsible for handling and closing escalations..