Prathmesh J.

Customer support executive ,warehouse management,sales coordinator,Logistics management,SAP Order Management,Sales ,Monthly inventory,Monthly schedule activity,Reports Management.

Respond to customer’s inquiries concerning products, pricing, delivery, payment & credit note. Seamless Execution Customers Orders in coordination with Operations & Logistics. Make sure the pricing database is updated, and price controlled before processing the orders. Follow up on the progress of orders and immediately inform customers about any expected delays / problem, inform related internal department about changes in orders. Managing sample requests, Follow up for Customer Feedback. Maintain daily OTIF report above 90%, SO split on daily basis. Daily publish MTO & MTS report.

Respond to customer’s inquiries concerning products, pricing, delivery, payment & credit note. Seamless Execution Customers Orders in coordination with Operations & Logistics. Make sure the pricing database is updated and price controlled before processing the orders. Follow up on the progress of orders and immediately inform customers about any expected delays / problem, inform related internal department about changes in orders. Managing sample requests, Follow up for Customer Feedback. Managing Customer Masters in SAP HANA. Attending Customer Complaints & Proactively address it within organization. Ensure feedback to customer is provided within 24 working hours. Coordinating with Key account managers, Finance, logistics, material planner, production Manager, quality Manager to ensure customer delight. Managing inventory levels as per target to help improve Cash Cycle. In charge of freight rate negotiation, conducting selection process of freight Forwarders and local transporters. Handle supplier complaints and problem solving between suppliers and Reichhold. Analyze and evaluate the logistic suppliers on: On-time delivery, Other service parameters. Staff Supervisory: To guides and coaches all WH Staff for increasing their working skills. Control, prepare a concerning document for Local and Export loading in day to day basis.

Customer support representative,customer handling,customer queries resolve,warehouse handling,warehouse manpower handling,sales,Logistics management,SAP working,Sale invoice, ASN, EDI,ARN documentation,monthly inventory, monthly company sale,schedule activity,customer supply related issues,store’s.

Seamless Execution of Domestic Customers Orders in coordination with Operations & Logistics. Attending Weekly Customer Calls, maintaining tracker & follow up on actions. Managing Customer RFQs, sample requests, Follow up for Customer Feedback. Managing Customer Masters in SAP. Promoting company products and offers as well as product and application solutions. Attending Customer Complaints & Proactively address it within organization. Ensure feedback to customer is provided within 24 hours. Coordinating with Key account managers, Finance, logistics, material planner, production manager, quality manager to ensure Customer Delight. Ensuring timely Account Receivables from customers. Managing inventory levels as per target to help improve Cash Cycle.

Store activity, dispatch activity, sales,inward outward,GRN,ASN,Sale invoice, Inventory management,SCM.

Day-to-day activities of a Customer Service, PO processing, invoicing, co-ordination with sales, production, purchase and warehouse to process the order on time Processing ER / Sample order as per request received from sales manager. Sales order entry in ERP and order status update in ERP, Invoicing. Communication to internal customer on shipment plans, ensure shipment as per business needs, on- time deliveries.