Pratap Elangkovan

RESPONSIBILITIES:- *Engaging vendors & business team and conducting a bridge to resolve high priority cases such as P1 and P2 incidents. *Reviewing & approving change tickets opened by the operation teams and business teams. *Recording chronology of events during troubleshooting and paging notifications to all the senior management team. *Document incident summary and managing ticket administration. ACCOMPLISHMENT:- *responsible for the end-to-end management of all IT major incidents. *Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.

RESPONSIBILITIES:- *Provide support on server related issues *Monitor, analyze and solve IT-related issues which include following-up on problem cases to ensure timely resolution *Work with vendor for high priority cases *Implement changes on production environment *Involve on User Acceptance Testing on new services/technologies ACCOMPLISHMENT:- *worked as a system engineer in operation team for AIG Global in multi-platform such as Wintel, Unix and back up

RESPONSIBILITIES:- *Incident management - work on incident elevated from Command Center *Problem management - trigger problem management (create problem tickets) - e.g. through observation of trends. *Change management - routine change execution *Operations management - EDN, log and dispatch, scripted routine/scheduled tasks (e.g. routine checks), standard documented requests (e.g. backup/restore), service request administration ACCOMPLISHMENT:- *worked as Wintel system engineer in operation team for Shell Global account(Hosting and Storage)