Prasun Thakur

• Work closely with and secure customer contract fulfillment • Collaborate and maintain relationships • Distribute information to internal partners and call out delivery Issues • You will stay up to date with financial data • Identify new business opportunities • Client Communication • Rollout Project Plan • Program Management • Managing SPOC / Project Manager • Client Review • Manpower Planning • Budgeting • Handling End to End Service Delivery and Facility Management Service for Entire Eastern Region 10 Key Accounts having revenue more than 5 Cr. • Works with Post Sales Delivery team for smooth implementation of site as per design basis. • Creation of Configuration Template for Service Delivery for New Customer Acquisition. • Handling End to End Program Management for Major Accounts having revenue more than 1 Cr. • Works with ISG and sales management to fully qualify and manage the delivery of Presales POC / Value engagements.

Key Deliverables: Providing executive leadership as Circle IT Head with a 30+ team member for Tower Infra, Network, FA , BPO, Wireless and Enterprise Business for a INR 1000+ Cr yearly circle-wise turnover. Handling IT Service Operations for 1 Regional office, 26 Town Offices, MCN and Maintenance Point covering more than 4000+ users across EAST. Providing Service Delivery and Assurance to Business for more than 500+ Corporate Clients with defined SLA and OLA. IT Operations, Planning and Delivery Managing all aspects of IT Operations including SLA Management both for End User and Server Firmware’s, Network (LAN & WAN), strategic road map creation, budgeting, implementation and support as an integral component of business plan. Transformed IT into a strategic business partner by automating processes and introducing tools to help business take better decisions and generate more revenue. Managing Data Security, ISMS policy compliance, License Management, Meeting Legal, Statutory and Regulatory compliance, Maintaining Organizational code of conduct Projects & Achievements Successfully design and implement RRAS VPN Solution with NPS and Integrating MFA Server as Project Lead, supporting more than 600+ users. Successfully completed Consolidation of Circle Domain Architecture to HUB Location , Migrate all Circle Level domain across 17 Locations to 4 HUB Locations Successfully handled Project Management of Network Integration of All Revenue Directorate 971 Sites of Govt. of West Bengal to implement online Transaction processing System across all districts of WB State. Successfully rolled out Single Forest – Single Domain Infrastructure for PAN India Circle covering more than 5000 + users. Successfully completed Implementation of BMC Blade Logic Client Automation formerly known as BMC MARIMBA as a DBA handling the backend database installation, creating Disaster Recovery process and streamlining regular post project phase maintenance.

Growth Path: Dec’97 – Jan’00 Officer Systems – SCW , Sindri , Jharkhand, Worked as IT HEAD Sindri Plant Jan’00 – Jan’06 Sr. Officer Systems – KCW , Kymore , M.P., Worked as IT HEAD Kymore Plant Asst. Manager Systems – KCW , Kymore , M.P., Worked as IT HEAD Kymore Plant Jan’06 – Mar’07 Asst. Manager Systems – RMO, Kolkata , WB Worked as IT Security HEAD - EAST Key Deliverables: Headed IT Operations and IT Security for 5 Cement Plants and 2 RMO’s across East. Spearheaded IT Budget planning and control for EAST. Handled dual responsibility of Material Management Division and IT at Kymore Cement Works as per management directive. Significant Contributions: Successfully rolled out IT Security Policy across EASTERN region covering more than 3500+ users. Successfully implemented In-house developed Legacy ERP systems FICO, MM, SD, HR systems at works level covering more than 1500+ users and across 5 Works. Worked as disaster recovery consultant for East Regions plants for windows NT/2K3/Exchange server restoration. Successfully handled multi-Platform system integration for Sindri and Kymore plant. Worked as Team Lead to implement SAP Systems FICO / MM / SD module at works for 500+ users.

Responsible for IT Operations to support more than 400 + users. Entrusted with the installation & management of Unix server, administration of Oracle Database. Implementation of in house developed application packages for Finance, Material Management. Development of Shell Scripting and PL SQL block For Reports and Forms for day to day operations. Responsible for Backup and Disaster Management.

Taken on board to execute the day-end operations for account closing for the Bank and extend support end users for network & software related problems. Key Team member to Migrate Legacy Server Infra from PRIMOS to SUN SOLARIS at Kolkata Data Center.