Prashant Jaiswal

1. Client Engagement and Relationship Management • Act as the primary point of contact for clients, ensuring their requirements and expectations are consistently met or exceeded. • Provide insights and recommendations to clients on optimizing processes, reducing costs, and improving service delivery. 2. Process Analysis and Optimization • Analyze existing workflows and operational processes to identify inefficiencies and areas for improvement. • Recommend and implement strategies to optimize performance, reduce turnaround times, and enhance quality. • Monitor and report on key process metrics to ensure alignment with client and organizational goals. 3. Project Management • Lead process transition and implementation projects, ensuring on-time delivery and adherence to quality standards. • Collaborate with cross-functional teams to execute projects and achieve set objectives. • Manage timelines, budgets, and resources to ensure successful project outcomes. 4. Performance Monitoring and Reporting • Establish KPIs and SLAs for processes and ensure they are consistently met. • Regularly review performance reports and suggest corrective actions to maintain operational excellence. • Provide detailed performance updates to both internal stakeholders and clients. • Identify risks in processes and implement measures to mitigate them. 6. Innovation and Technology Integration • Drive the adoption of new technologies, tools, and automation to improve operational efficiency. • Evaluate software and technology solutions that align with client and business needs.

Part of Reliance Industries Limited, acquired in 2021 •Managed Inside sales operations and strategy for Just Dial Limited •Onboarded new builders and brokers, optimizing website listings •Generated 12 Cr revenue by shifting brokers to JD Real Estate and upselling listings •Guided product team to improve features and align them with market needs •Led a diverse and dynamic team in sales, operations, and content creation

Part of Reliance Industries Limited, focusing on customer service •Oversaw sales operational setup for B2B sales support •Set up a contact center for Ajio B2B business operations •Onboarded 500 headcounts for business operations and sales •Influenced critical business decisions through data-driven approaches

One of India's leading real estate websites •Managed field operations and inside sales for North & West Region •Led a team of 165 to ensure verified listings across major cities •Responsible for improving/updating the latest locality information on the website •Created analytics-driven business reports for performance tracking •Actively involved in vendor evaluation & selection for business outsourcing

Company providing customer-centric services •Managed Sales and operations across the Northern region •Handled customer-centric operations with high quality service standards •Developed new clients and negotiated profitable business contracts •Ensured adherence to budgetary controls and cost management

Financial Credit rating & Telecommunication service provider •Oversaw Sales and operations for Delhi NCR and UP •Managed operations for various high-profile clients •Led a team to achieve high-performance standards in client service •Ensured compliance with quality standards and SLAs

Telecommunications service provider •Handled Prepaid and postpaid activation processes •Managed end-to-end documentation and non-voice operations •Ensured centralized documentation audit in compliance with guidelines