Prashant Kumar Nidhi

i. Analyze customer checkout workflows and transaction patterns to identify service bottlenecks and improve front-end operational efficiency during peak hours. ii. Interpret Point-of-Sale (POS) data and customer interaction trends to support KPI-driven initiatives such as Pro Xtra membership enrollment, credit card acquisition, and VOC (Voice of Customer) performance. iii. Engage with diverse customer segments to understand project requirements and recommend suitable products or services through real-time needs assessment. iv. Collaborate with Head Cashiers and store leadership to streamline queue management processes using customer traffic insights. v. Monitor transaction accuracy and resolve discrepancies to ensure data integrity within retail sales systems. vi. Track and contribute to front-end performance metrics including conversion rates, customer satisfaction scores, and daily sales targets. vii. Translate customer feedback into actionable insights to support continuous process improvement and enhance service delivery. viii. Support cross-functional communication between front-end staff and management to align on customer experience strategy and service optimization. ix. Promote value-added services including financing solutions and loyalty programs by aligning offerings with customer business needs.

-Startup co-founded by former Shopify executive -Analyzed sales and operational data to support financial reporting and decision-making. Also partnered with leadership to track KPIs and improve operations in a fast-paced startup environment -Optimized inventory workflows, reducing shortages by 20% -Collected and assessed compliance data, enhancing reporting accuracy

Assisted customers with product inquiries and provided in-store support Maintained cleanliness of aisles, entrances, and service areas to ensure safety Supported store operations during high-traffic periods Followed workplace safety and operational policies Delivered a welcoming and professional customer experience

Operated POS system to process cash, debit, and credit transactions accurately Greeted customers, took orders, and ensured fast, friendly service Prepared food items while following safety and hygiene standards Maintained cleanliness of counters, equipment, and dining areas Worked flexible shifts including evenings and weekends and supported team goals

- Gathered and documented business requirements, delivering actionable solutions under Agile and Waterfall frameworks - Designed dashboards and tracking reports that improved client reporting efficiency by 25% - Used SQL and Excel to analyze customer datasets, improving targeting accuracy and ROI, also collaborated with developers and marketing teams to align strategies with business goals

Assisted with daily bookkeeping activities, including recording sales and expenses Maintained organized financial records and basic ledgers Supported invoice handling and payment tracking Ensured accuracy of financial entries and documentation Followed standard accounting and record-keeping procedures

- Built and scaled a digital branding platform delivering analytics-driven marketing strategies, increasing client engagement by 30% - Created dashboards and performance reports that enhanced decision-making by 25% - Partnered with influencers and e-commerce sellers, including Amazon vendors, to boost visibility and growth