prasenjit bose

* Job Responsibilities * Co-ordinate and manage the SPMS team members supporting 10+ customer accounts spread over multiple geographies. * Perform people management. * Perform program management. * Review and approve SPMS components of New Business Proposals. * Participate in global management reviews. * Work with the SPMS team towards development of new Service / Product offerings.

* 1. Manage and motivate a team of above 30+ development professionals, including, programmers, web designers and animators. * 2. Meet quantity and quality deadlines as per upper management requirement. * 3. Maintain close communication with the clients during the entire project development life-cycle. * 4. Hiring / recruiting new developers, designers and trainees as per the company requirements. * 5. Managing technical & management training and other employee development activities. * 6. Problem analysis and designing of the solution framework for the various software & BPO projects. * 7. Develop code for the complex and crucial sections of projects. * 8. Provide support to every development team as per their requirements. * 9. Head the quality assurance team. * 10. Maintain daily log reports and project cost accounts.

* Manage delivery of services to enterprise business customers. * Manage account P&L. * Run organization transformation projects for operational excellence. * Support Sales and Presales. * Perform people management activities.

* 1. Identify and assess all software applications used within the business unit for their eligibility of ASCA certification. * 2. Create business case and SRS for new applications. Design project architecture for bespoke applications. Perform Gap Analysis for Off the Shelf products. * 3. Analyze the complete application architecture and identify business control points. * 4. Work with the Software Development Team and ensure ASCA guidelines compliance in all new application in development. * 5. Register all applications with IBM’s global asset database. * 6. Create and maintain the complete documentation required for the ASCA review of an application. * 7. Develop internal audit plan for the certified applications. * 8. Perform Information System audits of the certified application. * 9. Perform SOX audits and facilitate SOX compliance for applications which have key control over financial reporting. * 10. Conduct information security awareness training sessions. * 11. Conduct Six-Sigma trainings.

* Job Responsibilities * Architect and develop presales solutions for End User Computing and Service Management domains in Medium to Large IT Outsourcing deals. * Create cost for solutions and provide support to finance for pricing. * Participate in due diligence exercise (onsite and offsite) along with the delivery team during the final offer preparations. * Conduct new joiner orientation and training programs.

* Job Responsibilities * Architect, design and develop medium to large scale automation projects into varied deployment platforms. * Design solutions for standard End User Services deployment, including Service Desk, Desk side Support and Desktop Imaging & distribution. * Provide design directions to the sales and solutions team. * Provide desktop imaging, software packaging and distribution services. * Manage Level 3 End User Support team. * Manage technology and service improvement projects for all customer accounts under IBM India - Strategic Outsourcing: End User Services competency. * Work with Service Management team in designing and optimizing required ITSM process. * Conduct ITIL V2 and V3 trainings.

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