Prasanth K N

1. 1. Overall Functioning Oversight: Responsible for the overall operations of Acabes International Pvt. Ltd. across locations in Infopark, Cochin and Intellion Ramnujan IT park, Chennai as captive units of Arab Gulf Tech. Develop and manage budgets (CAPEX & OPEX) for facility-related expenses. Forecast, Budget, Accural, Provision. 2. Facilities management and development: Identify facilities required for expansion and ensure their development as plug-and-play facility, aligning with organizational requirements. Implement efficient processes for managing office spaces and optimize the office layout for efficient space utilization 3. Vendor Management: Develop vendor selection criteria and standards. Review and validate RFQ/RFI presented by vendors, ensuring compliance with internal standards and guidelines, and providing the best quality-cost ratio for the company. Coordination with existing vendors and scouting & empanelment with new set of vendors for maintenance, cleaning, catering and other facility-related services. Vendor payouts as per agreed timelines (MSME / Non MSME). 4. Financial Reporting and Regulatory Compliance: Monthly reporting of invoices, accounts statements, assets, etc. Handling permits, licenses, and other regulatory requirements. Oversee regulatory filings (TDS, ITR, etc), renewals(IEC, RCMC ,LuT ,DSc, etc), and adherence to SEZ rules by submitting SOFTEX, SERF, DTA, etc. 5. Asset Management: Asset Tagging and record management. Asset audits and write-off by methodology (WDV) used by finance. 6. General Support and Coordination: Create ‘WOW factor’ – employee experience. Office Ergonomics and aesthetic. Support services with better Speed, better quality and better TAT.

Managed end-to-end operations and facilities for GCC operations of Arab Gulf Tech (Arab Bank). Directed CAPEX/OPEX, annual budgets, forecasting, and cost reporting. Spearheaded workplace transformation projects, optimizing layouts and enhancing employee experience. Oversaw compliance with SEZ, GST, labor laws, and import/export regulations. Negotiated and managed vendor contracts, ensuring timely service delivery and settlements.

1. Liaison Officer: Liaison officer for companies operating in the Government IT parks of Kerala (Trivandrum, Cochin, and Calicut). Support companies in their manpower requirements, campus recruitments, training needs, technology events, and knowledge-sharing activities. 2. Partnership Establishment and Management: Establish partnerships and manage training programs with technology partners such as Google, Microsoft, AWS, AAU, UiPath, Oracle, and Salesforce. Ensure effective collaboration and delivery of training initiatives. 3. Management of Government Skill Development Programs: Manage the delivery of government skill development programs and capacity-building projects in IT/ITeS domains across various districts of Kerala. Collaborate with bodies like ASAP, KSUM, and KDISC to ensure successful implementation. 4. Vendor Management: Manage vendor relationships with Training Service Providers (TSPs) and assessment agencies such as NASSCOM, Mettl, Centurion University, LinkedIn, etc. Ensure Service Level Agreements (SLAs) are in place and contractual processes are conducted as per policies. Handle issues related to amendments to contracts and vendor performance. 5. Stakeholder Engagement: Engage with stakeholders including government agencies, technology partners, training providers, and assessment agencies to foster collaboration and achieve common goals in skill development and capacity building.

Developed strategic partnerships with IT firms in government technology parks. Coordinated workforce development initiatives with global tech leaders (Google, AWS, Microsoft, Oracle). Directed government skill development programs ensuring compliance and quality delivery. Oversaw vendor governance, service provider performance, and large-scale program rollouts.

Built and managed relationships with academic institutions to expand program outreach. Handled regional operations, facility administration, and team leadership. Delivered global partner programs (Oracle, Salesforce, UiPath), scaling student and faculty engagement.

1. Establishing Academic Partnerships: Forge strong ties with academic institutions in Central and East Kerala to promote collaboration and facilitate various programs and initiatives. 2. Revenue Generation through Programs: Execute faculty development and student development programs aimed at generating revenue. Design and implement strategies to attract participants and ensure the success of these programs. 3. Technology Partner Programs Execution: Coordinate the execution of technology partner programs with companies such as Oracle, Google, UiPath, Salesforce, etc. Ensure smooth implementation and delivery of these programs to meet the needs of academic institutions and participants. 4. Sales Management: Lead the sales efforts in Central and East Kerala, including identifying potential clients, nurturing relationships, and closing deals. Develop sales strategies to achieve revenue targets and expand market presence. 5. Operational Management: Oversee day-to-day operations in the region, including managing resources, budgets, and timelines. Ensure operational efficiency and adherence to company policies and procedures. 6. Team Leadership: Provide leadership and guidance to the sales and operations team in the region. Motivate team members to achieve their targets and foster a culture of collaboration and excellence.

1. Profit centre management: Oversee and manage the sales, delivery, and infrastructure divisions to ensure the unit operates as a profit centre. Develop strategies and tactics to maximize revenue generation and operational efficiency. 2. ATL/BTL Activities Management: Plan and execute Above the Line (ATL) and Below the Line (BTL) activities to drive revenue generation. Establish connections with educational institutions to attract customers and foster partnerships. 3. Multi-Product Training Resource Management: Ensure that the centre has a diverse range of training resources available to cater to the needs of different customer segments. Coordinate with relevant departments to develop and maintain training materials and resources. 4. Human Resources Management: Lead recruitment efforts to hire qualified staff for the centre. Manage compensation and benefits for employees in accordance with company policies. Identify training needs for staff and organize training sessions to enhance skills and knowledge. 5. Facility Management: Oversee facility management to ensure that the centre has adequate infrastructure and resources to support operations. Address any maintenance or operational issues promptly to minimize disruptions. 6. Contractual Process Management: Ensure that Service Level Agreements (SLAs) are in place with clients and vendors. Conduct contractual processes in accordance with company policies and legal requirements to mitigate risks and ensure compliance.

Directed profit center operations including sales, facilities, infrastructure, and delivery. Implemented workplace processes, recruitment strategies, and compliance monitoring. Boosted revenue margins through structured operations and workforce alignment.

1. Profit Centre Management: Ensure that the store operates as a profit centre by implementing effective sales strategies and managing expenses. Monitor financial performance and take actions to maximize profitability. 2. Recruitment and Training: Recruit and train resources for the store, including sales staff and customer service representatives. Provide ongoing training and development opportunities to enhance the skills and knowledge of store employees. 3. Sales Operations: Oversee pre-paid and post-paid connection sales, as well as handset sales. Develop sales targets and strategies to achieve revenue goals. Monitor sales performance and implement corrective actions as needed. 4. Revenue Generation: Drive revenue generation through various channels, including recharge, bill payment, and customer service. Identify opportunities to upsell and cross-sell products and services to customers. Ensure that customer needs are met promptly and efficiently. 5. Facility Management: Manage the day-to-day operations of the store, including facility maintenance and cleanliness. Ensure that the store provides a welcoming and comfortable environment for customers.

Directed profit center operations including sales, facilities, infrastructure, and delivery. Implemented workplace processes, recruitment strategies, and compliance monitoring. Boosted revenue margins through structured operations and workforce alignment.

Built corporate alliances for training programs and skill development. Coordinated with academic institutions for campus hiring and industry-ready talent alignment.

Liaison with Organizations: Engage with IT, ITeS organizations, government entities, etc., such as Wipro, Sutherland, ACS, US Tech, CMFRI, Indian Navy, etc. Provide manpower solutions and corporate training services. Facilitate collaboration and partnerships to enhance training opportunities. 2. IT Training Needs Analysis: Analyse the Information Technology needs of clients. Identify gaps in skills and knowledge. Develop customized training programs to address client requirements. 3. Placement Handling: Manage placements of students from NIIT centers across Kerala. Work with placement executives at various branches to ensure successful placements

1. Business Development: Establish and maintain relationships with schools and colleges to generate business opportunities. Collaborate with educational institutions to understand their needs and offer appropriate solutions. Identify opportunities for partnership and collaboration to enhance educational offerings. Conduct market research and analysis to stay updated on industry trends and competitors 2. ATL/BTL Activities Execution: Plan and execute Above the Line (ATL) and Below the Line (BTL) activities to promote the centre. Organize events, workshops, seminars, and other promotional activities to attract students and parents. Utilize various marketing channels such as social media, print media, and digital platforms to reach the target audience. 3. Customer Relations Management: Build and maintain strong relationships with existing and potential customers. Address customer inquiries, concerns, and feedback promptly and professionally. Ensure high levels of customer satisfaction and retention through excellent service delivery. 4. Collaboration with Internal Teams: Coordinate with internal teams such as sales, marketing, and operations to align strategies and achieve business goals. Provide input and feedback to improve marketing campaigns and customer engagement initiatives.