Pranjali Dubey

Senior Product Engineer @ SOLUS.ai

About

I’m a Senior Product Engineer specializing in CRM-based SaaS product with end-to-end experience in client onboarding, data integration, and campaign operations. I work closely with cross-functional teams to load and validate large datasets, design communication blueprints, configure campaign logic, and integrate APIs for multi-channel communications (SMS, Email, WhatsApp, Push). Recognized multiple times for outstanding performance, I focus on delivering smooth client onboarding experiences, data-driven insights, and scalable automation solutions that improve campaign efficiency and customer engagement. Currently open to exploring new opportunities in product onboarding, project/product management, CRM operations, or data-driven product roles.

Country

India

City

Mumbai

Industry

Computer Software

Skill

API, Client Prospecting, Delivery Management, Cross-functional Collaborations, Requirements Gathering, Campaign Performance Analysis, Stakeholder Mapping, Cross-functional Coordination, Customer Success, SAP CRM, Software Integration, Agile Project Management, Client Training, Event Management, Helping Clients Succeed, Data Cleaning, 3rd Party Software Integration, Word templates, CRM Software, IT Integration

Experience

Senior Product Engineer

SOLUS.ai

2024-11 - Present · 1 yr 11 mos

- Leading end-to-end onboarding and campaign operations for large enterprise clients in the BFSI sector. - Managing data ingestion pipelines: mapping client data structures, transforming datasets, and loading validated data into SQL databases. - Configuring complex campaign workflows and integrating delivery APIs across communication channels. - Coordinating with vendor platforms for communication delivery and reporting. - Performing ad-hoc data analysis and campaign performance reporting to support client decisions. - Acting as the primary technical and operational contact during onboarding and initial campaign phases.

Product Engineer

Cartesian Consulting

2022-11 - 2024-11 · 2 yrs 1 mo

- Owned full lifecycle of client onboarding for an AI-driven CRM SaaS product — from data ingestion to campaign delivery. - Handled large-scale data integration into SQL, ensuring data quality and completeness. - Designed multi-channel communication blueprints and configured campaign triggers using business logic and AI/ML model outputs. - Integrated APIs with multiple delivery vendors (Netcore, MoEngage, Clevertap, ICS, Airtel) and validated data flow for campaign delivery. - Conducted manual and functional testing for new CRM product features and triggers before global rollout. - Awarded Employee of the Quarter three times for performance excellence and client delivery impact.

Product Development Intern

Cartesian Consulting

2022-5 - 2022-11 · 7 mos

- Supported onboarding for multiple retail clients on the company’s CRM SaaS product. - Assisted with manual product testing, validating CRM configurations, templates, and trigger logic. - Collaborated with product teams to report bugs, document feature behavior, and improve overall user experience.