Pramod Kiran Kudumula

With over 16 years of experience in the IT industry, I currently serve as the IT Operations Manager at Amgen India, a leading biotechnology and technology innovation hub. I hold Project Management Professional (PMP), ITIL, MCTS, certifications, which strengthen my ability to deliver structured, scalable, and compliant IT operations.My core competencies include building IT infrastructure for Global Capability Centers (GCCs) from the ground up, leading and mentoring high‑performing IT teams, ensuring service quality, security, and compliance, managing vendors and budgets, and delivering trainings and executive presentations.I have successfully established and scaled IT infrastructure for organizations such as MassMutual India, Dell Technologies, and Value Labs. In my current role at Amgen, I oversee end‑to‑end IT Operations, spanning End User Computing (EUC), IT Service Desk, Network, Azure, VMware, Audio‑Visual (AV), and other enterprise IT platforms and tools.I am passionate about leveraging technology to enable business growth, drive innovation, and enhance user experience, while ensuring operational excellence and governance.