Pramodh Acharya

Twenty years in SMB sales has taught me that the best technology decisions aren't driven by features—they're driven by business outcomes. I see ITSM at an inflection point. Organizations that treat IT service management as a strategic capability are pulling ahead of those still managing it as a cost center. The gap is widening, and it's measurable. Throughout my career, I've worked with hundreds of growing businesses across every vertical. The pattern is clear: companies that modernize their service delivery don't just improve employee satisfaction—they fundamentally change how fast their business can move. At Freshworks, I help SMB organizations navigate this transition. Whether it's a scaling fintech, a growing healthcare practice, or an expanding manufacturer—each faces unique challenges that require practical solutions, not enterprise complexity. Successful ITSM transformations happen when you align technology capabilities with business growth. It's about understanding where a growing company needs to be in 18 months, not just solving today's ticket volume. I'm particularly focused on how AI and automation are reshaping IT operations for growing businesses and helping organizations build service delivery models that scale with their growth. Two decades in SMB Tech sales. Same mission: helping organizations achieve more through better technology decisions.

Kaseya is the leading provider of complete IT Management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices. Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. * Discovery and Audit * Inventory * Automation * Monitoring * Security * Remote Management * Mobility Management * Patch Management * Backup and Recovery * Policy Management * Service Desk * Analytics and Reporting

Strategic Marketing Services is a 360 degree digital marketing service providers which offers direct Business-to-Business (B2B) and Business-to-Consumer (B2C) marketing solutions, which enable companies to maximize the value of their marketing initiatives. As a business development consultant working with various clients across the globe managing digital marketing as the major service. The present goal is to establish & take forward Online Marketing Services to UK & Europe. Providing ideas, direction & services that would enable the growth of small & medium businesses through the various new channels that are quickly taking over the marketing spectrum such as Social Media, Paid ad campaigns, Customer Engagement & brand marketing.

Transforming Marketing with Award Winning Consultation Solutions.By studying the goals, strengths, challenges and opportunities of each project, our thorough assessment enables to Understand your current position and your competitors’, Compare best practices and design the most suitable strategy, Find new market trends and learn marketplace challenges,Gain new insights on your market and set new plans. Building the global “Demand Center” and owning the demand generation strategy and execution to drive pipeline growth. > Lead demand generation programs including integrated global campaign strategy and execution, lead generation goals and forecasts, setting the budget priorities, and measuring overall results against plans > Communicating with marketing, senior leadership, and sales management on an ongoing basis regarding performance results > Monitoring and analyzing performance against lead and pipeline goals and implement recommendations for optimization and ongoing growth Working with Global clients across IT, Healthcare and other industries in defining the new ways of Marketing, Lead generation program, Marketing outsourcing, Online & Off line marketing strategies. Specialties: # Global Marketing # Business Growth Solutions # Increasing Profits # Business Success Strategies # Lead Generation Techniques # Content Partnerships # Re-seller Alliances # Data Solutions Consultation # Partnerships and Alliances # Marketing Database Consultation # Data Enhancement strategies # Team Support and Management # Stellar analytical, Organizational, Interpersonal and creative individual # Adept at building teams, mentoring, implementing win-win strategies & closing deals # Resolving complex problems with innovative solutions # Global mindset & cultural intelligence # Proven record of building relationships # Negotiation, research, innovation & focused goals # Stellar analytical, organizational, interpersonal, & creative skills

Lead Generation, Business Development, Account Management, Team Management and Team Building Activities, Transactional and Consultative Selling We provide innovative and interactive online marketing solutions. We offer direct Business-to-Business (B2B) and Business-to-Consumer (B2C) marketing solutions, which enable companies to maximize the value of their offline in-house databases. Our full range of services from email appending to online campaigns, enables marketers to - reach, interact, and further enhance relationships online. Our strategy enables our clients to achieve superior marketing results by successfully combining online and offline efforts. Responsible for New business advancement and account management, Development of core revenue generation through account management totalling $1.2 million annually, including new account revenues of $350K annually. Create and implement forecasting models for core business pipeline and new product applications for the digital media marketplace. Manage a team of sales support and lead generation executive and groom them to the next level. Prepare and execute sales strategies for new product launches, publish articles, and speak at industry events. • B2B / B2C Sales & Marketing • Brand / Product Marketing • Business Development / Sales • Channel Sales & Marketing • Co-Marketing & Alliances • Contract Negotiations • Field & Event Marketing • Internet Marketing / Search • Interactive Marketing • Marketing ROI • Market Research & Analysis • Mobile Marketing • Online Sales / E-commerce • P&L Management • Retail Sales & Marketing • Sales Account Management • Sales Promotions & Sponsorships • Social Media Marketing • Strategic & Market Planning

• Working with clients from USA, UK, Singapore and other international accounts. • Finding prospects from various industries and identifying a need for online marketing strategies. • Identifying opportunities for creating brand awareness of a product/service or marketing a new product/service to the company’s target audience. • Providing Multi-channel marketing services like email marketing, email campaigning and tele-marketing options to a company • Maintaining existing Accounts and responsible for generating Repeat Business from existing accounts and up-selling other marketing services like SEO, SMM, Blog Marketing etc. as per clients requirement. • Responsible for generating a revenue of $20,000 for my organization every month. • Pivotal to this is managing client expectations with effective communication and building strong working relationships. • Helping my team members with their calls and in closing deals for my sub-ordinates • Conducting training and public speaking sessions to understand process related, confidence building and client communication related topics within my Sub-team of 30 Business Development executives and Pre-sales team