Prakash Sawhney

Results-driven Sales & Operations Leader with 15+ years of diverse experience in insurance, BPO, and telecom industries, specializing in contact center management, digital sales, process improvement, and team leadership. I've led high-performing teams of 450+ agents, managed large-scale revenue processes, and successfully driven key like PSP, AHT, SLA, and Conversion Rates across inbound, outbound, and sales like cold sales, cross sales, upsales etc. Currently driving complex Insurance and Personal Loan operations involving BOT calling, dialer optimization, and data-driven performance governance. Strong command over FTD, MTD, and YTD reporting, APR analysis, RCA, and KPI management, enabling quick corrective actions and sustained business growth. Hands-on leader with deep expertise across Life, Health, Motor, and Electronics Insurance, Personal Loan sales, Digital Lending, and Loan Collections (early buckets). Adept at managing the full operational lifecycle including recruitment, training alignment, quality control, compliance, and client governance. Known for tight control over attrition, shrinkage, and cost efficiency, while driving upsell, cross-sell, renewals, and portfolio growth. Strong stakeholder manager with proven experience coordinating across clients, vendors, IT, HR, payroll, and admin teams. Recognized for execution excellence, operational discipline, and people leadership, with a track record of converting strategy into measurable business outcomes in fast-paced, high-pressure environments. I bring a deep understanding of IRDA compliance, dialer & CRM tools including Genesis, ZOHO, Ozonetel, MIS reporting (Advanced Excel), and cross-functional team building. My ability to scale performance, lead turnarounds, and build resilient teams is backed by hands-on experience and results. Currently exploring new opportunities in Sales/ Operations Leadership roles in GURUGRAM or remote setups, where I can apply my skills to deliver high-impact results and lead winning teams. Let's connect if you're looking for someone who combines strategic execution with people leadership in high-volume sales environments.