Pragya P.

I worked at the intersection of culture, employee experience, and business needs, partnering with leaders and employees across India and global teams. My role was not limited to processes — it was about shaping meaningful employee experiences during key moments that matter in the employee lifecycle. From day one, I owned new-hire onboarding and induction sessions for both India and global hires, ensuring employees felt welcomed, informed, and culturally aligned. I focused on creating a consistent onboarding experience across geographies, helping new joiners quickly understand PayU’s values, ways of working, and performance expectations. I actively contributed to strengthening the culture by driving initiatives around engagement, recognition, and leadership onboarding. I supported and managed R&R programs that celebrated performance and reinforced desired behaviours. I also worked on grievance redressal and initiatives, ensuring employees felt heard and supported during critical moments. Working closely with global stakeholders gave me exposure to diverse working styles, time zones, and cultural nuances. I partnered with People Operations to maintain accurate employee data, support audits, and ensure compliance, while continuously improving processes to enhance overall employee experience. Employee Relations was a core and hands-on part of my role. I independently handled complex ER cases across levels — including performance management, behavioural issues, policy deviations, grievances, and exits. I managed ER end-to-end, from investigations and documentation to manager coaching and resolution, ensuring fairness, and business continuity. I regularly coached managers on probation reviews, performance conversations, and exits, helping them handle sensitive discussions with confidence and empathy. Partner with Talent team on hiring, have ramped up & closed position of skills on Sales, Product Management and Operations role.

People Experience People Partner Stakeholder Management HR Onboarding Employee Relations Grievance Handling Employee connect Change Management Employee engagement Rewards & Recognition Corporate communication HR Shared Services HR Business Partner ELIC SAP Success Factor SAP HCM Workday HCM

Adviser and partner to business leaders, aligning HR practices with organisational goals to drive business success. Key responsibilities include: Talent management : Performance management, succession planning, workforce planning, learning and talent development and employee engagement Change management: support on organisational transformation by advising on communication, training and adoption strategies Compliance and policies: Creation and implementation of org wide policies and alignment of HR practises with labour laws. Data driven decisions: Leverage HR analytics to enable decisions on performance, workforce trends, etc to inform decision making. ed end-to-end performance management and career development cycles for division/business units, driving promotion planning and improving KPIs for talent pipelines across the industry. Designed and executed employee engagement programs, pulse surveys, recognition, exit interviews,achieving a 50–60% improvement in retention metrics. Analyzed attrition and workforce data to generate dynamic dashboards, enabling business-aligned HR strategies and actionable insights for leadership. Resolved complex employee relations cases, disciplinary actions, and policy grievances, ensuring high compliance standards and minimal disputes. Drove DEI and wellbeing initiatives, resulting in measurable improvement in culture scores and organizational inclusivity. Spearheaded India-wide bench management, aligning strategic performance goals with staffing partners, maximizing resource utilization and delivering significant cost savings. Collaborated with global teams to implement talent management practices and align KRAs, promoting consistent execution and strategic cohesion across regions. Led onboarding and skill development programs, achieving 30% new hire completion rates for role-specific training, enhancing skill readiness.

• Handling end-to-end processes like – Recruitment, Employee Lifecycle, head hunting, sourcing, screening, scheduling, interviewing (HR round), feedback, offer release, position closure, Onboarding at Publicis Sapient. • Maintain Source Mix hiring- Vendor, Employee Referral and Directs/Others. • Managed different sources of hire - Vendors, employee referrals, IJP, campus hiring. • Creation of Offer Letter, Employment Contract, Schedule A validation. • Initiating Exit Management for global employees on HRIS basis SharePoint form. • Engagement with RPO and vendor management for non tech/ tech hiring. • Knowledge and expertise in process improvement, ATS implementation and project management. • Handling salary negotiations & staying within budget to reduce COST as per priorities. Complete HR Operations from Hire to Retire. * Payroll Management - complete process from new joiner to termination * Benefit enrollment/change * Quality Checks/Audit * Employee life cycle handling * Transfers - domestic and international * HR System management * Promotion/salary letters * Leave of Absence * Record Management on Oracle and Career Setting (SF) * To be the front face of HR for the entire organization * Processing of all major HR Operational work from start to end-Handling LOP, Domestic transfers, * Employee benefits Management, Employee Database Management in Oracle. * Employment Verification of ex employees. * Act as a link between the employees & all other operational divisions of the organization * Responsible for the communication of all information at the right time & right place