Pragathi Pendem

Salesforce Business Analyst @ Cloudely, Inc

About

Salesforce Business Analyst with 4+ years of experience supporting Salesforce CRM initiatives across Sales and Service Cloud. Experienced in gathering and translating business requirements into scalable Salesforce configurations, workflows, validations, and reporting. Strong background in data governance, process optimization, and stakeholder collaboration to improve system adoption, data integrity, and operational efficiency. Technically fluent in Salesforce capabilities, enabling effective collaboration with development teams and delivery of business-aligned solutions.

Country

United States

City

Fayetteville

Industry

Computer Software

Skill

MuelSoft, Web Services, Automation, Email Campaigning, Salesforce Marketing Cloud, nCino, Salesforce.com Implementation, Sales Force Development, Certified Salesforce.com Developer, PHP, Salesforce.com Development, Application Programming Interfaces (API), Flows, IT Integration, Nonprofit Organizations, Salesforce.com Administration, Apex Data Loader, Visualforce, Software Development Life Cycle (SDLC), Data Entry

Experience

Salesforce Business Analyst

Cloudely, Inc

2025-5 - Present · 1 yr 5 mos

United States

Partnered with stakeholders to translate hiring, training, and governance requirements into Salesforce business rules, workflows, and reporting, improving data quality, process efficiency, and policy compliance.

Salesforce Business Analyst

KeelWorks Foundation

2024-8 - 2025-6 · 11 mos

United States

Supported Salesforce-driven email campaigns by collaborating with marketing and development teams, improving donor engagement, compliance, and campaign efficiency through automation and responsive design.

Salesforce Business Analyst

Modak Analytics

2019-2 - 2022-7 · 3 yrs 6 mos

India

Supported Salesforce configuration, reporting, and documentation while partnering with business and technical teams to improve data quality, system adoption, and cross-system contact synchronization.