Pradip Landge

Key Job Functions Incident Management Triage and resolve Production incidents and user requests not resolved by L1 or L1.5 support teams or those directly assigned to the L2 team. Provide on the job training and support to new and junior team members as required. Analyze Production incident and engage business teams(s) to determine impact of incident. Work with team members to identify a work-around if permanent solution cannot be reached in a timely manner. Escalate to team leads in a timely manner when resolution cannot be achieved. Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production. Work closely with Development and Level 3 support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes. Problem Management Isolate long term issues vs Production incidents and effectively communicate this information to appropriate areas. Create Problem tickets and assign to appropriate teams when necessary Track and monitor the progress of Problem tickets as requested Identify and document known issues and work with L1 / 1.5 to address reoccurrence and the identified workaround activity Change Management Work closely with internal team members and other stakeholders to review proposed changes and help devise post implementation verification routines and system health checks. Assist in testing changes in lower environments to ensure solution is as desired. Create and review operational change tickets with senior team members when changes to Production are needed ensuring they are complete, clear and concise. Review operational change tickets with senior team members after they are submitted by other teams to make sure they are complete, clear and concise and meet all requirements of the change standard. Communicate impacts of change to all stakeholders in a timely manner Execute change tickets as assigned including implementing, shaking out and capturing.

▪ Support the various components of the Client Application ecosystem including high level tickets, ORCA, electronic Prior Authorizations (ePA), FTP servers and file flows, Faxes and between prescriber and pharmacy, Robotics RPA and other new projects that are handed off to L-3 Production Support with mixed platforms Linux and Windows. ▪ Automations using Shell scripts for various jobs and reports. ▪ Follow ITIL standards and procedures to maintain the application. ▪ Provide back up for Sr. associate in supporting the various vendors (OpenText, Stericycle and Veritas) ▪ Produce documentation and work instructions. ▪ Drive Critical Meetings, issues, RCA’s, engaging different teams and Incident management to Prioritizing P1/P2 issues. ▪ Represent and get approval in change management meetings for the any changes at vendor side. ▪ Provide support to the different lower environments(UAT, SIT, PT, DEV) for the testing. ▪ Provide OnCall support after hours. ▪ Adhere to the HIPPA compliance processes.

ATT Mobility LTE Switch Build: - Mediation Applications collects processes and distributes usage data of Voice, Internet, 3G/4G/LTE, MMS, SMS, VoIP etc. Mediation is mission critical application and is mainstream application which generates revenue for AT&T. Billing mediation is the connecting link between a telecom network that enables a user to make a call, and the billing system that bills the user for that call. The network generates different types of records, known as Call Detail Records (CDRs), which are collected by the mediation system, validated, filtered and correlated into billable usage data, and sent to downstream for billing. As a team member, responsible for: The core role is to keep the applications up 24/7 and to be in touch with administrators and users to help them and to resolve application related issues. Production Support for Openet Telecom’s proprietary framework application (Mediation Data, Mediation Voice, Mediation VoIP and Home Solutions, Mediation FACT). Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the Management. Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels. Critical Situation/ Triage Analyst: Defused hot situations and got quick technical resolution, skills in Customer Management. Identify the issue and either resolve or escalate to the appropriate team responsible for the components affected. Understanding and troubleshooting complex customer issues on production environment. providing inputs for future projects in voice and data. Provide support in Migration/AOTS/CR/Deployment for validation of steps. Analysis of UNIX scripts, Oracle backend procedures, scheduling of jobs through cron jobs in case of any failures.

This project mainly focuses on bill generation of Vodafone postpaid users all across the India. The Actuate and clickpss tools were used for the conversion of raw billing information to the presentable bill format. Also handle the post bill cycle queries from the Vodafone offices. Daily activities : Handle the application related issues such as deploying application and document the steps for team to execute on daily basis. Raise RFC’s to introduce new change in the system. Co-ordinate between Developement team and OPERATIONS team resolve application related issues. Taking backup after every bill cycle for designated server. Continuous Coordination with other teams to ensure application is running smoothly. Drive outages calls and take issues to resolution. Engage various stake holders to troubleshoot the issues.

Daily monitoring was carried out before start of business hours to ensure database availability and smooth functioning of databases. Daily monitoring includes checking whether all databases are running, listener is running, UNIX error messages, disk space availability, checking for errors in alert logs and trace files, checking for invalid objects, etc. Corrective action is taken for any of the problems before start of business hours. As a team member, was responsible for: Creating tablespaces and planning the location of data, index and rollback tablespaces, redo log files and control files in adherence to the Optimal Flexible Architecture. Refreshing development/test database from production using Export/Import. This is done so that the latest data is available in the development/test database. Managing database security. Creating and assigning appropriate roles and privileges to users depending on the user activity. Database server tuning. Proactively monitored hit ratios on different components of the SGA. This included tuning of the shared pool, databases buffers and redo buffers. Carrying out upgrades of databases using the Oracle Installer. Applying patches to Oracle using Installer and to Oracle Financials using the Opatch utility.

In this project working as System Administrator. There were 50 users team working on the Software development ERP system of Tilak Maharashtra University Pune. I used to handle oracle database on Linux server and windows 2003 server. Creating tablespaces, tables, and indexes as an when required. As a team member, was responsible for: IIS Configuration for application. Oracle software installation and Configuration. Database creation and its maintenance. Static IP configuration for Application to access via internet for client to approve changes. Microsoft Source Safe Configuration for users to secure their own code. Handling 2 windows 2003 servers and one Linux server and there users. Troubleshooting network related problems like, IP configuration, logon related Problems