pradeep subramaniam

desktop support engineer

About

I have joined HSBC before graduating as a call centre agent supporting for the Malaysian Call centre. After performing well , I was promoted to work on Kana e-mails which included assisting customers enquires related to banking accounts , credit cards , loans and internet banking. I joined on Paypal on 2014 as a compliance officer for the verifications team . Later on I was promoted to Level 2 which was the Sanctions team to do more high risk compliance queues. During my tenure in Paypal , I have received many spot awards pertaining to my performance , adherence and quality . I was also enrolled as a certified mentor and have undergone proper training with Paypal.

Country

malaysia

City

seremban

Industry

outsourcing/offshoring

Skill

credit cards, banking, team management, social media, business development, product management, it, testing, management, leadership, e commerce, sanctions, sanction, microsoft office

Experience

customer service representative

teledirect telecommerce

2017-8 - Present · 9 yrs 2 mos

practicum teacher

sekolah menengah kebangsaan seri garing malaysia

2012-6 - 2012-9 · 4 mos

* Prepared, planned, and delivered lessons to students * Assigned, corrected, and marked work submitted by students * Provided written and oral assessments to students * Assessed and reported on the development, progress, and behavior of students

compliance executive

paypal

2014-11 - 2017-4 · 2 yrs 6 mos

* Responsible for ensuring customers are in compliance with the Compliance Policy as defined in PayPal’s terms of use. * Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities. * Responsible for timely verification of customer information pertaining to business entities. * Mastered on Anti Money Laundering (AML) & Know Your Customer (KYC) processes and workflows * Determine investigative and data analytics approach, use sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the investigation. * Conducted official training classes for new hires and performed side-by-side * Mentored new hires on workflows and processes * Attended official mentoring courses, and became a Certified mentor in the company

global executive

hsbc

2012-2 - 2013-10 · 1 yr 9 mos

* Provided high-value service excellence to customers by offering a positive and consistent telephone banking experience pertaining to banking accounts and credit cards * Replied Kana emails in a timely manner from enquiring customers * Multitasking by updating and performing on-line maintenance on system terminals

cashier

7-eleven

2012-12 - 2013-1 · 2 mos

* Provided high-value service excellence to customers by assistance and service * In charge of ensuring available of stock and items , checking the item-nary * In charge of the cash register and ensuring there is no shortage at the end of shift * In charge of store cleanliness