Pradeep G

Results-driven professional with extensive experience in sales operations, client management, and international business coordination. Skilled in driving sales activities in the U.S. market, building and nurturing strong client relationships, and providing comprehensive product knowledge and support for refractory and related products. Proficient in maintaining trackers, MIS reports, and performance dashboards in Excel, ensuring smooth order processing, on-time delivery, and operational efficiency. Adept at collaborating with cross-functional teams, vendors, and stakeholders to align business goals with customer needs. Proven expertise in monitoring key operational metrics, safety, and quality standards, while leading teams to achieve critical SLA and KPI targets. Recognized for ensuring seamless sales support, enhancing customer satisfaction, and contributing to overall business growth.

 Order verification in SAP. Reviewed and executed order status communication plans, ensuring seamless coordination. Also ensure Order fulfillment ratio of orders received from channel partners.  Managing orders and availability is a critical aspect of ensuring customer satisfaction, efficient operations, and effective supply chain management.  Setup SOPs to manage customer order end to end. Co-ordinate with channel management on allocation. Like factories, branch, transporters and other business partners to ensure timely delivery of products and materials at right service, costs, safety and quality.  Maintaining RMA Tracker and follow-up for RMA material.  Maintaining POC Tracker and follow-up for closing orders.  Preparing NFA for Major billing and getting approval from management.  Identifies areas for cost reduction through process improvements. Co-ordinate delivery related issues with Logistics Service Partner. Developing and maintaining strong relationships with vendors and suppliers.  Drives and monitor all the metrics concerting operations, safety, quality as per company AOP.  Insuring Led a team in Sales support, ensuring smooth operations and meeting critical metrics, SLA’s & KPIS  Managed Pan-India Operation through managing regional team, daily cycle counts, ensuring real-time tracking and optimal stock availability ensuring accurate tracking and availability of stock.

Key Result Areas:  Performance management: Managing team KPI or KRA for achieving KPI & GKPI  Maintaining TAT for Quotation and Sales Orders  Managing Sales Funnel and Sales Projections  Purchase Order, Inquiry, Quotation, Booking, Billing, Purchase Order Confirmation  Pre Order Operations: Inquiry, Quotation, Pricing and negotiations, delivery terms and order confirmation with client  Post Order Operations: Purchase Order Confirmation, Billing, Logistics coordination and payment follow-up with client  Export Documents Commercial Invoice, Packing List  Target Vs Achievement Analysis Account Receivable Controller  Strictly Follow the SOP for keeping a tab to collect the money as per given credits or payment terms  Monitoring AR index for Indian subsidiary  Payment Follow-Ups: Reminders for due or overdue payment to respective customer.  Taking necessary action over payment defaulters  To make related AR reports for updating management Planning  Operation Planning and Sales Support to PAN India Sales Team, National Sales Managers, Sales Managers and Sales Officers.  Sales Budget Planning in coordination with Management.  Target vs Achievement Analysis: Market Analysis, Trends report for observing the market movement.  Involved Marketing strategies, client’s development programs.  Sales, Inventory & Operations Planning, meeting and calls for proactive strategy planning for sales and inventory management.  Providing Support in new process development, making of KPI's to implement in new sales operations processes.  Designing presentations for senior management on various aspects of sales operations Coordination and Sales Support  PAN India Sales Co-ordination; Support internal and external customers.  Demand and supply analysis to reconcile lead time data, inputs on capacity with Sales operation team.  Vendor Coordination, billing and payouts

Roles & Responsibilities  Team Handling - SALES Support.  Performance management: Managing team KPI or KRA for achieving KPI & GKPI  Maintaining TAT for Quotation and Sales Orders  Purchase Order, Inquiry, Quotation, Booking, Billing, Purchase Order Confirmation  Pre Order Operations: Inquiry, Quotation, Pricing and negotiations, delivery terms and order confirmation with client  Post Order Operations: Purchase Order Confirmation, Billing, Logistics coordination and payment follow-up with client  Export Documents Commercial Invoice, Packing List  C Form Collection  Strictly Follow the SOP for keeping a tab to collect the money as per given credits or payment terms  Monitoring AR index for Indian subsidiary  Payment Follow-Ups: Reminders for due or overdue payment to respective customer.  Taking necessary action over payment defaulters  To make related AR reports for updating management.  Operation Planning and Sales Support to PAN India Sales Team, National Sales Managers, Sales Managers and Sales Officers.  Sales Budget Planning in coordination with Management.  Target vs Achievement Analysis: Market Analysis, Trends report for observing the market movement.  Involved Marketing strategies & Client’s development programs  Sales, Inventory & Operations Planning, meeting and calls for proactive strategy planning for sales and inventory management.  Providing Support in new process development, making of KPI's to implement in new sales operations processes. COORDINATION AND SALES SUPPORT:  PAN India Sales Co-ordination; Support internal and external customers.  Demand and supply analysis to reconcile lead time data, inputs on capacity with Sales operation team.  Regular interaction with production division for implementation of client demand as per change in requirement.  Vendor Coordination, billing and payouts.

Roles & Responsibilities Sales Coordination for Fuji Rolls and Photo paper  MIS reporting and business analysis for Channel Innovation  Agreements and Documentation formalities for Billing, Shipment, & Supply Chain Management  Partners performance analysis with use of Business Intelligence through Market Communication System  Partners claim budget planning and payout communication to Finance Department  Sales team support and coordination for the monthly targets, pending orders and business communication.  Purchase Sales Inventory Management  Coordination – Sales & Marketing, Finance, Logistics, National Distributors, Regional Partners, SI’s and EC’s Core Job Responsibilities Area:  PAN India Sales Co-ordination; Support internal and external customers.  Demand and supply analysis to reconcile lead time data, inputs on capacity with Sales operation team.  Regular interaction with production division for implementation of client demand as per change in requirement.  Vendor Coordination, billing and payout Daily Sales Report to Business Head  Daily material transaction report to inventory management  Order Processing – HSS agreements, VAT documents, ORC, BOE, LC, Coordination  Daily MCS Sales data upload on portal and Partner deletion and creation on Market Communication System  Partner schemes communication and marketing material dispatch to respective regions  Schemes payout calculation and FOC billing report and gift dispatch to customers  Monthly Sales report and dealer invoice collection and validation for partner schemes  Official communication dispatch of Sales Schemes, New Product Pamphlets and other Marketing materials to Team  Monthly, Quarterly and Half Yearly Regional and ND Business Review Presentation  Stock Movement, Inventory Planning, Ageing Analysis, and Billing Process Coordination.  Order Approval Management and Price Approval Management for SPC Billing and Customer Returns. Support & Coordination

Roles & Responsibilities  Maintaining Accounts on Tally  Ledger Posting.  Preparing Invoice, STM, Preparing Stock Statement & MIS  Filing Quarterly Sales Tax Return.  Keeping Petty Cash.  Preparing Vouchers.  Maintaining Stock on Tally  Correspondence & documentation.  Record of Traveling Bills of Sales Staff.  Maintain Attendance of Delhi Office.  Preparing price list for North India as per sales tax structure Support & Coordination  Successfully solved all the assignments before time.  Timely submission of Sales Tax Return never got penalized.  Success fully handling all the work-load.  Dealing with management trainees.  Appreciated by Senior Manager.  Interacted with qualified corporate managers successfully.