Prabhu G

As a Solutions Architect at AWS, I collaborate with ITeS customers across India to design scalable and secure cloud solutions tailored to their unique business models. By deeply understanding their products, services, and operational challenges, I help them leverage AWS to drive innovation and achieve strategic goals. Key Industry Segments I Support: - Cloud Data Engineering, Advanced Analytics & AI/ML - Healthcare Technology (HealthTech) & Care Orchestration - Legal Technology (LegalTech) & Compliance - Tax & Compliance SaaS Platforms - Content Transformation & Publishing Technology - Digital Transformation & IT Solutions - Intellectual Property (IP) Management - Marketing Technology (MarTech) & HRMS Tech - BPO/KPO Services for Finance & Healthcare - Digital Transformation Consulting (MENA & Global) - E-commerce Platforms & Consumer Loyalty Solutions - Pharma Supply Chain & Distribution - Retail Technology & Point-of-Sale (POS) Systems - Physical Security & IoT - Market & Competitive Intelligence I empower customers to modernize legacy systems, adopt serverless and cloud-native architectures, and implement advanced analytics and AI/ML solutions that drive efficiency and scalability. Acting as a trusted advisor, I work closely with cross-functional teams—including engineering, product, and operations—to deliver impactful outcomes. By aligning technology with business strategy, I enable customers to: - Accelerate time-to-market for their products and services. - Optimize costs while ensuring scalability and security. - Leverage the full potential of AWS to drive innovation and achieve competitive advantage.

In my role as a Solutions Architect at AWS, I specialize in partnering with Small and Medium-Scale Businesses (SMBs) across diverse industries to design scalable, secure, and cost-effective cloud solutions. By understanding their unique business models, products, and operational challenges, I help them leverage AWS to drive innovation, optimize costs, and achieve strategic goals. Key Industries I Support: - Media & Entertainment - Telecommunications & Communication Services - Marketing Technology (MarTech) - Healthcare Technology - Event & Matrimony Platforms

Subject Matter Expert for Amazon VPC within the Network & Security domain, supporting enterprise customers across VPC, Route 53, AWS Network Firewall, Firewall Manager, AWS WAF, and AWS Shield. Handled complex escalations including severity incidents and high-visibility cases for enterprise customers across fintech, ISV, and financial services verticals. Authored 7 AWS Knowledge Center articles and 3 technical articles, including a widely referenced piece on NAT Gateway traffic analysis with 21,000+ views. Developed technical documentation and onboarding resources for AWS Private 5G as a first responder for the service launch. Led a cost optimization initiative for AWS Network Firewall infrastructure. Built automation tools to streamline incident notification workflows and reduce manual overhead. Mentored 57+ engineers, delivered VPC Bootcamp for the APAC region, and conducted 60+ interviews. Achieved 170+ five-star customer satisfaction ratings. Holds AWS Certified Networking – Specialty and AWS Certified Security – Specialty, along with CCNA, CCNP, and 12+ additional certifications.

Provided technical support to AWS customers, diagnosing and resolving issues across cloud networking and security services. Worked directly with enterprise customers to troubleshoot complex problems, manage escalations, and ensure service continuity. Contributed to knowledge sharing, internal tooling, and team enablement alongside day-to-day support operations.

Led customer escalation handling for ALE's enterprise networking portfolio, including OmniSwitch ethernet switches and the OmniVista network management platform, supporting enterprise customers across APJ, EMEA, and NAMER geographies. Served as the senior point of contact for complex technical issues, collaborating directly with Engineering and Product teams to drive resolution and influence product improvements. Authored and maintained internal support articles, contributing to a knowledge base of 53 technical articles used across the global support team.

Handled escalated customer cases across ALE's switching and network management portfolio. Worked cross-functionally with engineering stakeholders to investigate and resolve advanced network issues, supporting enterprise customers across deployment, configuration, and troubleshooting scenarios.

• Provided technical support for enterprise customers utilizing ALE's networking products, including OmniSwitch switches. • Diagnosed and resolved complex network issues across campus, branch, and data center environments. • Collaborated with cross-functional teams to enhance customer satisfaction and streamline support processes.

IP routed network team deals with the implementation, verification, testing, and troubleshooting of Sprint Nextel IP networks in the US region that uses Cisco, Ericsson, and Alcatel-Lucent products. Primarily configures routing protocols services, IP pool migration, ACL, QoS, VLAN, and Switch port configurations. Cable Migrations, Installation, Decommission, Configuration cleanup, Port shutdowns, and Power attenuation checks for Routers and Switches. Coordinates with NOC and Field Techs for Troubleshooting and Implementations.

Network Realignment, Delivery, and Planning team deal with the Provisioning, Planning, and Testing of SDH/SONET/PDH networks in the Optical domain. Provisions DS1, DS3, Trunks, Cell Site orders between Sprint Nextel and other carriers. Coordinates with various Local Exchange Telecom Carriers of the US for the migration of Sprint Nextel networks with AT&T, Verizon, and CenturyLink.