prabhat saxena

manager - service delivery

About

A strategist offering 11+ years of notable contribution in Service Delivery Management, Notable contribution in IT operational growth with international exposure; leading start-up and turnaround efforts, thereby maximizing business opportunities, Extensive experience in defining project schedule while focusing on regular and timely delivery of value, organizing and leading project status and working meetings, preparing and distributing progress reports, managing risks and issues, correcting deviations from plans and performing delivery planning for assigned projects, Expertise in planning projects with flair adoption of modern methodologies; complying with quality as per ITIL practices contributing to continuous improvement for organization’s benefit Proficiency with Excel, Word, PowerPoint, Outlook, Visio, InfoPath, Share Point and Remedy.

Country

india

City

new delhi

Industry

information technology and services

Skill

it service management, itil, service delivery, active directory, incident management, sla, it management, bmc remedy, operating systems, dns, process improvement, vendor management, system administration, windows server, ccna, windows 7, troubleshooting, process management, team management, it operations, system deployment, kpi reports, software asset management, disaster recovery, project management, sharepoint, leadership, infrastructure, management, customer relationship management, data center, service level agreements, service delivery management, euc, customer service, customer satisfaction, customer management, workforce management, business relationship management

Experience

process associate

genpact

2007-3 - 2007-7 · 5 mos

operation manager- bmw india pvt ltd

css corp

2010-12 - 2012-7 · 1 yr 8 mos

* Managed EUC Operation support for BMW India Pvt. Ltd., BMW Financial Services, BMW India IPO and BMW India Training Centre * Planned and managed infrastructure type projects, from network cabling to LAN, Server and PC integration. * Ensured proper record maintenance of server, switches, routers, laptops, desktop, printers and all server room devices including their AMC, New hardware purchase thru SAP system, Ensured timely delivery, maintenance activities, recycling activities * WIT (SAP)-Created Purchase Requests, Purchase Orders, Good Receipts, Reporting, Budget & Planning (Infra Topics), Vendor Management and coordination with internal BMW stakeholders. * Managed Infonet Dealer Portal (.net) application project (End to End) and training for all BMW dealerships in India. * Managed performance of Service Desk, team members’ career and development planning; facilitated goal and objective setting and performance reviews * SLA Management, monthly Review meetings on SLA trends and feedbacks

specialist

hcl technologies

2007-10 - 2010-12 · 3 yrs 3 mos

manager - service delivery

hcl technologies

2012-7 - Present · 14 yrs 3 mos

Managing IT Infrastructure Services. Customer Relationship management, P&L, Vendor Management, Resource Management, Team Management, SLA Management, Services Quality, Compliance Management, EUC Operation Management for ATC, BMW, FORD, HFCL. Data Center Operation & SOC Services.