Prabhash S.
Customer Service Team Lead @ Anchanto
About
Anchanto's customer service operations are guided by over three years of leadership in B2B SaaS product support. As Customer Service Team Lead, the focus has been on fostering exceptional customer experiences, employing agile methodologies, and leveraging support tools such as HubSpot, Freshdesk and Zendesk to streamline processes. Collaborative efforts have improved client satisfaction and enabled efficient resolution of complex issues. The team's approach prioritizes innovation and operational excellence to address the dynamic needs of SaaS environments. By transforming customer insights into actionable strategies, Anchanto empowers businesses to optimize their e-commerce operations. Commitment to service excellence and adaptability continues to drive impactful outcomes for its clients.
India
Pune Division
Information Technology & Services
HubSpot, Agile Methodologies, Customer Support, Business Analysis, ChurnZero, Escalations Management, Strategic Thinking, Team Leadership, Interpersonal Skills, Jira, Zendesk, Freshdesk, Communication, Startups, Strategy, Data Analysis, People Management, Customer Experience, Leadership, Teamwork
Experience
Customer Service Team Lead
Anchanto
Pune
B2B Saas product support Team Lead
Senior Product Support Engineer
Anchanto
Customer Service Representative
Tixdo Media Private Limited
Pune Area, India
Handling customer queries through email and over a call Assisting in Event ticketing and managing the Events and Box-Office Creating backlinks and promotion of event through SEO
Proposal Analyst
Rockwell Automation
Pune Area, India
Creating proposals for client and providing them with the bid. Order management role
Customer Service Representative
Infosys
Pune Area, India
Chat process for Staples.com Handling customers order related issues. Helping customers searching the right product. Maintaining records of all chats and follow-up’s Helping the team with the recent updates by taking team huddles
Customer Service Representative
WNS Global Services
Pune Area, India
Semi Voice process for Vodafone India limited. Handling Customers complaints. Handling queries and complaints through voice calling. Solving customer queries and providing them solution on Emails. Maintaining records of all calls and Emails. Achieving the targets given on Daily basis.
Prabhash S.'s Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.