clemente portillo

management system analyst- records at university of houston-downtown

About

Experienced analyst with proven expertise in business requirements gathering,business process workflows, business process modeling, and business analytics. Highly motivated individual and team contributor eager to learn with strong dedication to personal growth, accountability, and organizational success.

Country

united states

City

houston

Industry

information technology and services

Skill

analysis, data analysis, requirements analysis, business analysis, sql, project planning, operations management, windows, microsoft office, software development, sales management, microsoft sql server, project management, data entry, teamwork, strategic planning, process improvement, project coordination, competitive analysis

Experience

account manager

sylvia alaniz farmers insurance

2011-7 - 2013-12 · 2 yrs 6 mos

* Evaluated client insurance requirements and financial assessments * Assisted with business activities, preparing and delivering presentations * Reviewed customer reports and claim analyses with claim supervisors * Assisted in strategic planning to diversify insurance product portfolio

client services analyst

farmers insurance

2008-2 - 2011-7 · 3 yrs 6 mos

* Identified, developed, and implemented business strategy using KPIs * Advised and assisted clients in developing diversified product portfolio * Coordinated business activities and projects based on analytical data and user needs * Provided adhoc reporting for district managers

assistant

university of houston-downtown

2013-12 - 2015-4 · 1 yr 5 mos

* Assisted in definition and business requirement documentation * Collected, analyzed, and reported daily applicant admission and enrollment data to management * Responded to ad hoc report request from management and functional departments * Assisted in user acceptance testing and testing of new system functionality * Created and maintained documentation for function and cross functional departments

management system analyst- records at university of houston-downtown

university of houston-downtown

2015-4 - Present · 11 yrs 6 mos

* Extraction and format applicant data from SQL databases for analysis and processing * Gather university wide statistics for daily reporting to support strategic initiatives * Summarize, interpret, and present business cases to management * Assist in ad hoc analysis, create automation to support management team and department directors * Reviews, analyzes, and creates detailed documentation of business and user needs, including workflow, program functions, and steps required to develop or modify existing processes or information systems * Support for the university’s Quality Enhancement Plan by providing analytical assistance through reporting, data analysis, metrics, business cases, and user feedback * Creates documentation of ongoing process and best business practices for future reference * Reviews user feedback and technical information with project managers and stakeholders to ensure business requirements reflect planning documentation and the needs of the organization are being met with the highest degree of quality and professionalism