anna popova

junior it helpdesk operator

About

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion, great eye for detail. Always eager to learn and enjoy overcoming challenges. Able to work independently, enthusiastic, innovative. I have strong technical skills as well as excellent interpersonal skills. I am eager to be challenged in order to grow and improve my communication and professional skills gained through previous experience.

Country

united states

City

san diego

Industry

staffing and recruiting

Skill

market research, analysis, business strategy, human resources, lotus notes, microsoft office, programming, html, css, mysql, php, javascript, windows phone, uml, social networking, mobile application development, mobile application design

Experience

research analyst

pedersen & partners

2014-9 - 2015-7 · 11 mos

customer support and database operator

valynteen solutions

2013-6 - 2014-10 · 1 yr 5 mos

* Main responsibilities: * Responsible for all the customer support: from simple "how to" questions to individual approach * Responsible for database management (generating reports, analysis of data on a day-to-day basis, purging of data, etc.) * Cooperating on creation of the company's corporate style and its production (themed pictures and graphics, videos, etc.) * Professionally promoting the company's products among all top social networks including Wordpress, Facebook, Google+, Twitter, Linkedin, Youtube, Vimeo, DailyMotion * The company's producer of the internal image guides/external infographics * Creating the company's online presence * Online marketing of legal services provided by the company. * Skills, Experiences: * High organizational skills. * Working in Adobe Applications on daily basis * Creativity

junior it helpdesk operator

pedersen & partners

2015-7 - Present · 11 yrs 3 mos

* Pedersen & Partners is a leading international Executive Search firm. We operate 56 wholly owned offices in 52 countries across Europe, the Middle East, Africa, Asia & the Americas. Our values Trust, Relationship and Professionalism apply to our interaction with clients as well as executives. More information about Pedersen & Partners is available at www.pedersenandpartners.com * Main activities and responsibilities: * Development, monitoring and maintenance of IT infrastructure across the region. * Coordination of hardware/software/telecommunication infrastructure in all offices. * Structured assistance to P&P members on IT issues. * Definition and roll-out of IT training to new and existing members.