Poornima Kamath

Strategize and execute pragmatic solutions in the areas of Workforce Management, Customer Management, Service commitments, proactive resource and requisition management, Budget management, to improve service/productivity and service delivery to enhance customer satisfaction Excellent people management and mentoring skills with the ability to motivate cross-cultural teams and optimizing their abilities in customer relationship management Relocated to Romania for a period of 2 years,gained great exposure to Global environment  Lean Six Sigma, Project and Program Management  Data Management, reporting and analytics  BCP Planning and Risk assessment  Quality Management Systems  Healthcare and Underwriting  Certified Green Belt from AXA University in Paris  ISO and Risk Management certified  Project management fundamentals – PMP trained

Worked as a Deputy Manager and was associated with AXA for 9.5yrs  Sustain on SLAs based on the client requirements through process reengineering  Identifying and implementing the projects which would result in Cost and FTE’s reduction  Consistent in meeting client CTQs and streamlining of operations; closed multiple Green Belt/Lean projects aimed at improving Productivity (TAT for policies/Seat utilization) and Quality of Service Delivery (Quality Scores/C-SAT scores)  Key contributor of my department towards Organizational Initiative - Center of Excellence  Responsible for driving AXA WAY and DMO projects for the department and Increased Operational efficiencies to realize 21% productivity gains  Assisted the Central Project Team by creating strong operational business cases to acquire several new businesses for the Organization which resulted in increased billing headcount – 60 FTE’s to 100 FTE’s in 1.5 years  CSAT & ESAT Score of over 90% consistently for over 3 years