Poonam Thapa

Retail Sales Trainer at MYOP | Perfume Expert | Customer Experience & Sales Coach Retail Sales Trainer at MYOP with a strong focus on customer experience, sales performance, and team development. I bring nearly 5 years of hands-on expertise as a perfume expert, having conducted numerous perfumery workshops and fragrance trainings across India. Currently responsible for training over 120 employees in effective sales techniques, customer engagement, and end-to-end retail operations. I’m passionate about helping teams connect with customers through storytelling, product knowledge, and confidence—especially in the world of fragrances. My goal is to build high-performing, customer-focused teams that not only meet targets but create memorable in-store experiences.