Poonam Chauhan

Leading the hospital operation of 200 beds multispecialty hospital with 25 beds ICU, 2 Modular OT's , 10 Beds Dialysis Centre , Cath-Lab & reporting to CEO. To manage conversion ratio from consultants, referrals and other departments to enhance revenue and value additions. Identify opportunities, market needs and industry developments while maintaining the flexibility and preparedness to proactively respond to shifting threats and opportunities. Serve as a liaison between the staff, management and patients. Streamline the operational procedures of the facility to provide patients with the best care. Ensure compliance with various government policies and legal regulations. Manage the insurance reimbursement for patients by ensuring tie-ups with insurance providers. Ensure the security and safety of patient healthcare records and other facility data. Communicate with doctors, specialists, nurses, ward attendants and vendor.

Leading the hospital operation of 150 beds multispecialty hospital with 35 beds ICU, 15 Beds NICU , 3 Modular OT's , 12 Beds Dialysis Centre , Cath-Lab & reporting to Group CEO. Completed renovation and establishment of specialties, equipments , facility and departments & change management of the unit after take over. Coordinated doctors recruitment of different specialties & Lead recruitment of department leaders , nursing staff , technicians , marketing sales team as per the structure and organo-gram. Leading Sales & Marketing team for day to day business growth and sales by launching various campaign and marketing activities. Created various branding creative's and marketing materials of hospital marketing. Contributed the growth of hospitals by 3 times in first year and 5 times in second year. Contributed in bringing surgeries from 20 to 120 surgeries per month & IPD and OPD operations with 75% occupancy rate. Developed & Implemented new SOP's through training and staff counseling. NABH accreditation and Govt. empanelment's , TPA & Medical Insurance engagements. Second in line for planning & decision making of the hospital. Leading portfolio such as Laboratory Biomedical Maintenance , General Maintenance, Pharmacy , Procurement , Inventory, F&B , Security , Housekeeping Service Costing & Specialty wise profit analysis. Monthly MIS & Business Review of different specialties Developed Nursing Skill programs & Work Shops for Nurses and Paramedics

Planning and coordinating administrative procedures and systems and devising ways to streamline processes. Ensure time to time updating of hospital legal statutory and policy. Ensure compliance on all applicable NABH standards and follow the procedures documented in the hospital policy and procedures manual. Planning& executing training sessions Ensure the smooth functioning of departments as per NABH To make SOPs, Manuals of all departments. To conduct audits according to the audit schedule. Review Non-conformities, and take corrective and preventive actions. To conduct committee meetings and implement the actions on the problems taken up during meetings. Comprehensive round of Hospital regarding Quality work. Deciding standard operating procedures of all the departments of Hospital. To do internal audits. Assessing staff performance and provide coaching and guidance to ensure maximum efficiency Ensure the smooth and adequate flow of information within the organization to facilitate other business operations

Implementing NABH standards in the hospital & Accreditation of 50 beds multispecialty hospital NABH documentation , quality indicators Preparation of SOP's and implementation In house training on NABH standards to nursing and other staff Internal NABH audit of different department MRD Audits