Pooja Sharma

Managing overall operations and reporting activities. Executing budget oriented rotas for the crew members. Monitoring and training crew member for daily activities. Liaising relationship with clients for for their smooth onboarding and unique experience, along with resolving any concerns.

Managing overall activities from order booking to booked order processing. Managing critical scenarios of customer grievances and ensuring high customer satisfaction. Aligning with the team in process making and implementation. Keeping positive environment and mindset for delivering best customer service.

Handling bookings and kiosks, dealing with customers', process induction and safety guidance. Solving customer issues and grievances. Developing and maintaining positive working relationships with all team members. Improving customer experience, by developing actionable insights based on customer feedback, and developing creative strategies to increase the outreach of the service. Lead the performance of direct reports to create high performing climate.

Handled the Kidswear brand Eteenz which caters to the mass market of large format retailers like Reliance, Dmart (Avenue Supermarket), Metro CNC, Walmart CNC, Firstcry, Hopscotch, etc, E-commerce clients like Myntra, Ajio, Amazon, and also to the unorganized distribution market. Conducted store visits to view stock, obtain feedback and look to enhance product development to meet future trends. Operating an effective and timely sign-off process working with the buyer, that is in line with the critical path and merchandising planning cycle. Monitoring market trends, competitor activity, price positioning, and stock availability to react appropriately to maximize sales, profitability, and market share. Budget allocation for sampling and make-to-stock production. Delivered the Brand proposition through product design, product briefs, sourcing, and negotiation to differentiate us from the market. Cultivated and developed a vision for the department's merchandising strategy, drafted a commercial product range in line with the company stock and sales targets. Monitored the comprehensive stock and sales plans for the season ahead for the department, ensuring the proposal maximizes sales and profit potential. Liaising with suppliers to expand our product requirements. Team building and training with planning KRA and performance feedback for appraisal.

Handling Key clients. Ensuring seasonal supplies on time with effective TNA plans. Procurement and production planning with the operations team. Managing the end-to-end product lifecycle. Nurturing vendor relationships on an ongoing basis. Team building and training. Planning KRA and annual feedback for appraisals.

Developed a casualwear kids category from sampling to production. Delivered the right product solutions independently, with limited guidance Building a new customer base for the developed category,

Eteenz is a Kids Apparel CO. wherein I was looking after sales/product development and buyer handling.

Student at Aston University