Pooja Shah (Go-AKS)

• Review and validate Electronic Funds Transfer Reports (EFTRs) in compliance with FINTRAC regulations, including $10,000 CAD threshold and 24-hour aggregation requirements. • Perform comprehensive quality assurance checks to ensure accuracy and completeness of sender and beneficiary information prior to regulatory submission. • Utilize Fenergo case management system to review, update, and validate client data supporting EFTR reporting processes. • Investigate and resolve data discrepancies by collaborating with operations, payments, and compliance teams to ensure timely and accurate submissions. • Integrate FINTRAC regulatory updates into internal workflows to maintain AML/ATF compliance and support effective operational risk management.

• Perform quality assurance reviews on EFTR reports, ensuring 100% adherence to FINTRAC requirements. • Identify and correct data discrepancies, reducing reporting errors by 20% and strengthening audit readiness. • Collaborate with compliance teams to enhance reporting workflows and improve turnaround time.

• Conducted AML investigations on high-risk clients using internal and external data sources such as LexisNexis, World-Check, and Factiva to identify potential red flags and suspicious activity. • Performed PEP, sanctions, and adverse media screening for complex corporate and institutional clients, ensuring alignment with global KYC and AML standards. • Reviewed and validated Customer Identification Program (CIP) and Know Your Customer (KYC) documentation for completeness, consistency, and regulatory accuracy. • Supported the Enhanced Due Diligence (EDD) process for high-risk clients by preparing comprehensive case summaries and recommending escalation decisions to compliance officers. • Collaborated with senior analysts and compliance partners to streamline review workflows and enhance case turnaround times by improving data quality and documentation accuracy. • Maintained strict confidentiality and compliance with global regulatory frameworks, including FATF, OFAC, and FATCA requirements. • Achieved 98% accuracy in KYC file validation during quarterly compliance audits. •🏅 Recognized by management for maintaining consistent turnaround times in high-volume review cycles.

• Managed client onboarding and lifecycle management processes for APAC clients, ensuring adherence to AML and KYC regulatory frameworks. • Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for high-risk individual and corporate clients, verifying complex ownership and beneficial ownership structures. • Served as Subject Matter Expert (SME) for AML processes, providing training to new hires and ensuring consistent understanding of compliance procedures and risk indicators. • Executed maker, checker, and quality assurance (QA) functions to maintain 99% accuracy in KYC file reviews and regulatory submissions. • Collaborated with project leads to refine standard operating procedures (SOPs), optimize review workflows, and reduce process inefficiencies. • Supported compliance escalations by preparing case summaries, analyzing red-flag indicators, and recommending appropriate disposition actions. • Acted as backup Team Lead during transition phases, managing escalations, workload distribution, and client communication. •🏅 Received the “Values Award” (April 2022) in recognition of outstanding commitment, collaboration, and adherence to organizational values.

• Performed AML remediation, including detailed CDD and EDD reviews, ensuring compliance with regulatory standards. • Escalated high-risk client profiles and flagged potential compliance issues to management for timely resolution. • Maintained accuracy and efficiency while handling high-volume review cycles, supporting overall process quality. • Collaborated with team members to enhance review processes and improve turnaround times.

• Oversaw branch-level AML periodic reviews and client due diligence checks. • Ensured compliance with RBI and internal AML/KYC policies. • Supported escalation and remediation of high-risk client profiles. • Coordinated with compliance teams during audits and regulatory inspections.

• Handled Suspicious Transaction Report (STR) filing and account monitoring in compliance with regulatory standards. • Performed KYC documentation verification during client onboarding and account updates. • Maintained customer data accuracy and ensured timely resolution of compliance-related queries. •🏅 Recognized with multiple appreciation certificates for service and process excellence (2014–2015)

• Managed MIS reporting and operational compliance for multiple branches. • Monitored daily transactions and account activities to ensure regulatory alignment. • Collaborated with cluster managers to maintain audit readiness and documentation standards.